Ben Moss Jewellers
39 Reviews
- Thursday10 AM–8 PM
- Friday10 AM–8 PM
- Saturday10 AM–6 PM
- Sunday10 AM–6 AM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
About the Business
Homepage | Ben Moss Jewellers |
Contacts
Website
Call Us
+17789407509
2271 Harvey Ave Ste 855, Kelowna, BC V1Y 6H2
Hours
- Thursday10 AM–8 PM
- Friday10 AM–8 PM
- Saturday10 AM–6 PM
- Sunday10 AM–6 AM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Curbside pickup
Recommended Reviews
Hilary Oliver
17.10.2023
Ben Moss Jewellers
Had the pleasure of seeing Pam today about getting a ring cut off. She was amazing and very kind. Thank you for all your help!
Brenda Pirani
11.10.2023
Ben Moss Jewellers
I had my rings sized in this store. They were returned looking as new as the day I received them many years ago. We had a little issue and the ladies resolved it swiftly and graciously. Many thanks!
Jonathan Gale
20.09.2023
Ben Moss Jewellers
Bought my wedding band from them, with a bunch of small stones inlaid. One of the stones came out, and after a couple interactions their service was... uninspiring. Guess they have good service for diamonds, but this wasn't a diamond and they just recommended I take it elsewhere.Guess I'd use Ben Moss again if I needed to, but there's lots of other jewelers in town for next time. Service just wasn't very good.
Chad Evans
08.09.2023
Ben Moss Jewellers
No pressure or attempt to upsale from the staff unlike most other jewelry stores I visited. The staff was friendly and knowledgeable with their products and found exactly what i was looking for in minutes. I'll definitely be a repeat customer.
C Rothery
01.09.2023
Ben Moss Jewellers
We got my engagement ring from Ben Moss in August last year, and a diamond has already fallen out (I take good care of it so there's no reason why that should have happened other than it wasn't set right). We called to ask about fixing it, and were told that the guarantee wouldn't be honoured and we would have to pay in full to get it replaced, simply because of change in ownership. The receipt says Ben Moss, the store says Ben Moss, but because the owners changed they won't do anything for us. Way to create a negative feeling about something that should be so special. Forget it, we're taking our business elsewhere.
Olivia Avalis
17.08.2023
Ben Moss Jewellers
I went to the store 5 times in total. The first 4 times I went, none of the employees even looked at me. They didn't care to help me at all. The fifth time though, a lovely lady named Jo-Anne helped me! She allowed my fiance and I to try on many rings and we both found amazing rings for a GREAT price. I recommend going to see her if you're taking a trip here. Thank you Jo-Anne!!!
Nadia Brady
31.07.2023
Ben Moss Jewellers
10/10 service. Had to get my ring replated and they had it back so quick. Very happy. Always nice customer service as well. Thanks Pamela!
Nori
25.07.2023
Ben Moss Jewellers
Terrible customer service. They lost my engagement ring when it was sent for sizing, tried to give me someone else's when I went to pick it up, and then argued with me when I pointed out that wasn't my ring. The staff are rude and unhelpful. The company's customer service never replies to emails and the soldering on my ring broke in less than a year. Don't waste your time or money here. Its not worth it
Courtney Dack
21.07.2023
Ben Moss Jewellers
My friend and I went to a few jeweler's so we could help each others boyfriends make a decision, and we both felt the ladies at Ben Moss made us feel really comfortable and were very helpful, especially Anna. At other places we felt rushed or judged or snubbed or all 3. I ended up finding my favorite ring here and Anna gave my fiance a great deal!
Tammy MacNevin
20.07.2023
Ben Moss Jewellers
I bought a gold necklace a year ago. I’ve been back many of times showing them the necklace as it collects all sorts of debris and is very difficult to clean it. The chain crinkles up. Just recently now the chain has broke. I’ve contacted Pamela the manager 3-4 times showing her pictures of the necklace. She keeps telling me that she has emailed the person above her. I have not heard anything back for a month in a half. I have called, and left messages and still nothing. The Kelowna store has the worst customer service and would not recommend you purchase anything from them. I’m really hoping they will get back to me.
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2271 Harvey Ave Ste 855, Kelowna, BC V1Y 6H2
Ben Moss Jewellers