Geek Squad

They don’t answer the phone.

The stores hours, I don't like

Been buying the screen protectors for phones for the last 3 phones I've had, lifetime warranty as long as you keep the phone I was told and records would be filed electronically on thier end. During 1st installation theu covered the speker on front, they fixed after repeated times telling them it was a issue with install. 2nd time I went to get it replaced because of a scratch they couldn't find my transaction, was stupid and bought another one. No issues with the next one and then nothing with the phone after that. But last year bought new phone, and tried them again. They put it on and partially covered my front camera and was was not able to bring back right away, finally had 40 mins where I didn't need my phone only to find out was a 1 year warranty not a lifetime as promised at the time of purchase and not willing to fix thier original mistake, offered to sell me a new, I dont think so..... DO NOT BUY

Very helpful. Polite & Professional.Took a while to get them here but both Tyler & Sam were great. Joe started the ball rolling. All good.

Took my computer in for waranty. They said it needed a new.mother board. 3 weeks later I get it back and when I hooked it up, I find that they wiped all .my data and programs off. Now I had nothing more than a tin box. After several attemprs to call the numbers on the sales slip for both Best Buy and Geek Squad, I learned that the GS numbet was disconnected, and the BB one only tells you to go on line for help....how do I do that....they wiped my computer clean. Finally got a guy in South America. Isn't that nice. I eventually took it back, and they are going to try recover my data, but another 4 weeks....won't ever go back

I had software issues on my computer only a few month after buying it. It was extremely frustrating. My entire computer ended up having to be wiped. When I brought my computer to Best Buy, the person at the geek squad desk, Bradly, was very busy, dealing with a three of people. He was very patient with their questions and helped resolve their various issues. When it got to my turn (which only took ten minuets) he was more then helpful and helped fix the issue while explaining everything. 10/10 very good costumer service.

SCAM ALERT, do not pay for the monthly warranty!! My laptop crashed and I tried to go through geek squad warranty and they gave me no options to get it fixed..... very rude customer service not helpful, were not willing to workout a solution with me! I recommend to avoid geek squad at all costs!

As of right now, I have been on HOLD for 42 minutes, was not offered the call back option ..MY TIME COUNTS!!!!!!