Geek Squad

Would much rather hire a guy online..

Hours of time wasted as always, in person isnt too bad but the second you get into having to use the website or call youre throwing 4+ hours of your life away getting redirected

Always helpful and love the protection

This is 5 stars only based on employee Edona who went the extra to try to solve the issue I was having.So here’s the storyWell I had a Tv installed in Feb 2020. I was and still very pleased with the install. But intermittently my cable will only have sound no picture . I called geek squad and by rebooting my cable box I got a picture again but the problem was becoming more frequent and under geek squad recommendation I ordered a new cable box . This for a time solved my problem but it started acting up with the same problem sound and no picture . So I called geek squad again and was put through to a tech who told me to call the manufacturer without even helping me or trying to diagnose the issue which started my fire .So if purchasing Geek Squad coverage be aware if and issue arises under the manufacture warranty they won’t help you, this is not what I was told by the sales associate but it appears to be the deal .Best Buy or Geek squad fix this part of your service.I bought this warranty so I didn’t have to deal with any issues you guys deal with it. I would pay a little more if needed.After finding this out I went to the store I talked to a sales associate and he confirmed this and told me to speak with a geek squad manager named Zipher who was no help said it the way it is I informed him that they need to let the sales guys know this but he didn’t care.But Edona a customer service rep asked me to wait a minute and went to talk to some one else his name was Joshuwa .These two employees were able to get me a new tv and set up a install date.They are the reason for the 5 star reviewAs I have had this issue from installation and I was just want some tech help not a new tvSo geek squad don’t make people go through the manufacture you have better resources to deal with that then a consumer.charge a little more if required .Geek Squad coverage is suppose to be hastle free make the plan just that.Thanks to Edona and Joshuwa again for coming up with a solution to the situation It’s greatly appreciated!!

Great staff and services very happy with my purchase

Great service from Richard in dealing with the difficulties in transferring data from an old laptop to anew one. This was complicated by issues with the hard drive.

Absolute worst customer service ever. NEVER buy the extended phone warranty. I started this process Oct 26 I have now made 6 calls and still dont have a new phone. I just got told today they may not have the right one now so in 3 to 5 business days I may recieve a phone or a gift card they dont know. I was promised one would be here 3 days ago. So frustrating and I keep getting completely different answers from everyone I talked to. No wonder they dont have a complaints line it would be completely over ran.