DHL Authorized Shipping Center

I ship everything through this location. Locally owned and operated, staff that go the extra mile, always polite and courteous.I think it's hilarious that most of the bad reviews have nothing to do with the location - either corporate DHL/ Customs/ Driver issues, the locally owned storefront has nothing to do with this. People need to think before leaving a bad review to bring down a locally owned storefront for corporate issues.People saying they're put on hold or can't get through - for a busy downtown storefront, they will always serve customers that are in the store in person before taking a call. This is standard with any business. It sounds like most calls would be directed to a corporate number regardless - as issues with package tracking/ customs issues/ driver issues among other things would not be something handled at a storefront level.

Terrible company: If you receive anything international, DHL will charge you an additional fee for customs. It doubled the cost of shipping which wasn't made clear when I purchased item online. Recent CBC Go Public story shows that I am not the only one. Avoid this company if you value your money and transparency.

Scam company. Fraudulent n horrible service. Don’t waste your time or money on this scam unless u wanna pay shipping twice and duty’s and then wait like 5 years for ur package because it’s delayed at customs

I use this location for all my DHL deliveries. The owner is very kind and provides the best customer service! These other reviews are blaming things that are out of their control, which is not fair. Thank you for doing your best and helping me with my shipping needs!

I live in a secured apartment building. DHL didn't even try to call me when they wanted to deliver my package, they just realized they don't have free access to the building, turned around and left.Even the slightest bit of effort from the delivery driver would have taken my rating from a 1 to a 4 or 5.In the future, when I have an option of how something is shipped, I will be sure to use ANY other courier service.

What a scam. Paid $150 for international delivery for a package to be delivered in under 1 week and now it’s 2 weeks and still no delivery. I know for a fact it’s not covid related. The receiver of the package is being asked to disclose the contents and value of the package and if they plan on selling it in their respective country. So much for a surprise gift.

What a useless delivery company. Don’t use them if you need your package within a week of the date. Accounting lost the payment confirmation for duties too.Reply : Yes I know it’s a shipping facility. I’m warning others to avoid your company all together. Sending packages and using them as a receiver. Thank you !

Not sure why this place has low reviews. The service i received from Rick and Chad was unbelievably great. These two gentleman went above and beyond to assist me with receiving a steering wheel and airbag from the States. Rick helped me get the process started, create the labels, and even book a pick up time from the seller in Tennessee. Less than 3 days toreceive the steering wheel. I expended more energy calling around and being left on hold with the other couriers. Rick, i owe you a bottle of Rye for all your assistance. Great customer service. Still in awe how pain free it was dealing with this store. Thank you greatly!

I don't recommend itVery bad, its service was excellent, but now it is more than bad. He told me I will receive my two packages, but I did not receive it. It was more than tow month late. They only brought me one box. I called more than once to follow up on my remaining package and sent everything that was inside the box. They told me it arrived empty, how is it possible? After more than a month of waiting, they told me that my shipment was officially announced as missing. How is this possible? I paid customs and shipping fees, but my package did not reach me.

Live chat agent named Sunpreep is very rude and unprofessional, heartless and self centred. Pray never to chat with her ever.