TD Canada Trust Branch and ATM

It’s my favourite branch and the staff are friendly and welcoming . Td Bank is reliable , and practical.

Great branch and extremely friendly staff. I had booked a prior appointment so did not have to wait in the queue. The staff members were wearing masks and social distancing was being followed to the dot. I was explained all the features of the banking service i had booked the appointment for, very thoroughly.

Feb 18, 2023 at 3.40pm. One customer asked for cash with teller. Teller lady advised they can check on the back if they have enough but lady sitting in the chair in middle interfered without inquiring or asking any questions said no we cannot give more than this amount". Very bad service and response quality. If lady who sits in the middle is the manager of the branch

Very arrogant and cocky staff, especially the supervisor of customer services (she's a woman I don't know her name). I hope the CEO see these feedback and change this bad staff.Today, at the same moment, I decided to switch to another bank, I withdrawal all of my money and went to another bank. She's services becomes more bad when I told her I want to close my account.

Went to open corporate accounts. The teller told me that they don’t open them in branch anymore and that I have to book an appointment online. She even verified with the manager. This was Thursday March 2 11:12 AM.They booked me an appointment online for Monday march 6.I waited for few days for the appointment.The online agent was like no you wont be able to open your corps account online because you have an alert on your account back in July and now you have to go back to the branch.She said the branch will call you back and ofcourse no one called.I wish the branch verified this before sending me my way and wasting my time.Terrible customer journey and a waste of time.

I opened an account but credit card was not approved. When I close the account，they charge me 22.75$. I never use it

Absolute garbage attitude and behaviour. Went to go do a wire transfer, what seems to be the branch manager she asks me 6000 questions about my employment, why the big balance, why am I still not living at my previous home location, why am I going to a different branch for services, why did I close a CHQ account and opened a student account and why have I not uploaded my proof of enrolment, many more unrelated question. The lady was simply profiling me and giving false information telling me that I can’t do a wire transfer. Immediately asked to have my things back and went to another branch that I usually go to. Smooth sailing ship they helped me with everything I needed and with the wire transfer. If you care about quality customer service and transparency avoid this branch at all cost. Complaint has been submitted to corporate you will be hearing from them soon!

If anyone is looking for a good reason to close their TD account, go see Raven Furtado. She will help you make the decision within the first 2 minutes of dealing with her. Unacceptable, arrogant behaviour.

I've only been banking with TD now for 35 years. I have held extensive assets with this company and its investment branch on and off over those years. The staff at this branch are poorly trained and have zero customer service etiquette. My mother tried to bank here (senior citizen) and they were incredibly rude to her. She did move her account based solely on the service at this branch. I will not be using this location anymore either, in spite of it being convenient.

I've always had exceptional service at TD. But this branch in particular always goes above and beyond for their clients. All it take is a phone call and they are ready and willing to help. My fiance and I have had the pleasure of dealing with Krishna and Valeria who are both very kind and helpful. Krishna is ready and willing to help as soon as he sees me walk in the branch.Visit thisbranch if you are looking for great customer service!!