Vacations Kelowna

The location was great right on the golf course. It was a bit far if downtown Kelowna is where you want to be, but we didn’t mind the short drive in and out. The rooms are a bit dated and the towels could be more plush, but it was clean and it was nice having the kitchen. The beds were small so sharing was a bit uncomfortable. They would be fine for a family. The service was prompt when we needed anything. We would definitely stay again.

Very efficient. All bookings for accommodations and golfing were very well organized. Great service. I would highly recommend.

Our family finished a week long vacation and stayed in a three bedroom condo. The location was great and the service was professional. Having a BBQ on the patio is a must in the summer and the pool was fantastic. We would definitely stay here again.

Awesome place for staying. Its manager, Jessica, is extremely helpful.

We could not have asked for a better place. Propane was empty on BBQ...replaced tank immediately! Service and friendliness was excellent. Apartment perfect. Golf and biking right at the property. Perfect and we would have extended vacation if room was available for longer. Thanks!

Had some issues,but they took care of it right away.they went over and above.i recommend this place and plan to go back myself

The unit was quite damaged, the shower diverter didn't work and the tub spout itself was steadily leaking. The other shower had very little to no water pressure. The fridge freezer had a layer of ice mixed with dirt and twigs that we had to try to clear out. The ceiling fan in one of the rooms was extremely loose and would bang around when on.There was no indication that the pool was going to closed at this time of the visit (Mid-May in 30 degree weather).Would not personal return or recommend to friends and family.

Beautiful place with excellent service. Our room was spacious and clean, fully stocked, beautiful view. Very professional right from the booking process to check out. Thank you Vacations Kelowna, we will be back.

I wouldn't book with Vacations Kelowna again, even if that meant never going on vacation for the rest of my life.Three of us rented a 3 bedroom condo in Pinnacle Point for a 3 night stay. We golfed in Vernon that day and got back to Kelowna late, but we had phoned ahead with plenty of time to ensure we could check-in late and that wouldn't be a problem. We were told it wasn't an issue and we were welcome to check-in on arrival, and to please see the email sent regarding check-in procedures.It wasn't until we showed up and read the email that we realized nothing in the message made sense. We had no defined address, the lockbox we were looking for seemingly didn't exist, and we didn't have anyone to talk to. We spent over 2 hours walking around. I opened google maps and noticed that Vacations Kelowna has an office at another building. We walked over and found an emergency number on a sign, and my friend that booked the room called the number to ask for help. He was answered by an extremely rude employee who told us he wouldn't help direct us to our room because it wasn't an actual emergency. This is when I glanced over at a column several feet away from the door and noticed a row of lockboxes. Wow, we just happened to stumble upon this almost by accident.Finally, our call to the emergency line was answered by a manager where she doubled-down by being rude again and telling us that it was our problem we couldn't get in. By that time we already put the pieces together and figured it out ourselves. Too little, too late. An apology would have saved this review from ever coming out, but I certainly have never got one.If the damn email just would have said to go to the office located at the Borgata, and look for the lockbox with your name on it on the column to the left of the entrance, then take the key up to Pinnacle Point at 1875 Country Club Drive, we would have found the room much sooner.Instead we were never given an address (they called it the #1000 block, NOT 1875 COUNTRY CLUB DRIVE) , never actually told what room we were in (UNTIL WE FOUND THE KEY! ROOM # WAS ON THE ENVELOPE AND KEY FOB), and never treated with dignity when we called and asked for help.We were never trying to be rude or belligerent. We just wanted clearer directions to find our room.

Great place to stay. There is a nice store right at the hotel, and the accommodations are very convenient. It's and old building but the managers have kept it modern where possible. The front staff were also very helpful and friendly.