HSBC Bank

The worst experience you can have while trying to avail the help of an incompetent manager (A.Parmar) who is very little in knowledge and always in mood to linger on the things as she doesn't know how to complete them efficiently. She is just being rude, proud and and not willing to help any client infact realize them they just wasted her timeNever recommend any one to go to this branch and deal with this manager.Also totally agree with Alex that she tells her staff and even her son Pranil Parmar to give 5 stars to get ignore with our real comments. Totally shameful if HSBC senior management is not taking any check or action about her doings to spoil the bank reputation.

Unbelievably incompetent staff. I fell i m ignored and disrespected. I opened a premier account couple of months ago. the account manager does not answer calls. Voice mails and ignores their customers. I asked them to resolve an issue about my account but its been over 26 days and no result. The funny part is that they told me to use my other financial institution to do transaction like cc payments. The bank management should train their employees well before they start the work.

Went in to open an Advance chequing account which took over an hour. After that I went home and tried to log into online banking, which was not accessible. When I went into a different branch to ask it turns out the guy who opened my account didn't bother creating an online account for me. Then I had to spend another hour creating an online account with that other branch. The process should have taken an extra 5 minutes had this branch opened one for me while I was here earlier.

The tellers have always been nice and can get the job done. The back staff, not so muc. Not helpful and referring me to online banking when online banking told me to go to the branch. I've been met with no help and snobby attitude.

Just terrible customer service.I rarely write reviews, but after my experience today, I felt compelled to write one to warn people.After several failed attempts at making an appointment over the phone, I decided to just go in for a visit today. I was finally able to get some face time with a manager to take care of business, but quickly realized why my calls were being ignored.The manager at this location behaves like he does not want to be there and that you are bothering his time. When I asked why my several call back requests over the last 4 weeks were never responded to, the manager just shrugged and said no one barely works at this location anymore. Not even a sorry. When I pressed on to try to get a better explanation and an apology, he just did not respond and kept on typing on his computer. I have been with HSBC for more than 10 years and noticed the service slowly deteriorating, but I think it's hit rock bottom now. I have put in complaints on their online feedback surveys many times, but those have never been answered once either. Why bother asking for feedback when there's zero follow up? If this branch can't serve people, just shut it down! Why bother giving customers miserable experience?I also bank with a few other major Canadian banks and my experience there are night and day compared to this branch.HSBC may have a global presence, but seem too big to care about little customers in Canada. I have had enough of this and will take my business elsewhere.

Part 1, posted in January 2019I would not recommend HSBC in general and this branch specifically. 1) Just to create an account took around 2 hours. I have multiple family members, we spent almost 10 hours in four days 2) It took this branch 4.5 months to order my cheques. I ordered them in the beginning of August 2018 and received them in the end of December 2018. 4.5 months for simple cheques !!!!! 3) After two months (in October) I contacted the branch manager Anjana Parmar with this concern, she told me she cannot help, because she does not know why request for cheques has not been sent in August and September, even with her help" the request has not been sent in October and November. After only my 8th email !!! cheques were eventually ordered..... and I received them in the end of December ... after 4.5 months .since I ordered them... 4) My family was extremely disappointed with Mrs. Parmar action or lack of it .... moreover her emails were not sympathetic ... and thus I asked her to let me know her manager's name.She refused to provide it ...... I have sent her four emails requesting her manager name

I went into this branch on the afternoon of Tuesday, 1st March 2022 seeking to provide information requested by the bereavement team in the UK. I was met with shrugs and words of ‘we do not know what to do or who to send the information you have to’. I was instructed I should go away and get the information to meet the request made of me by the the bereavement team in the UK. I called the UK before and after this experience who were extremely apologetic about my experience at the McLeod Trail branch and that I had done everything they had instructed me to do accurately and as per their instruction. The lack of customer service was awful as was how I was made to feel less than a valued customer and human being when it was revealed the account of the deceased was not a Premier account member. A truly terrible personal experience and substandard customer service. My advice for HSBC account holders is to frequent other branches like Aspen Landing where the people are professional, diligent and kind.

I see a lot of comments in here, and worry about the service of this branch of HKBC good or not.This pm, come to this branch,to handle some banking affairs (just from Hong Kong)the staffs Shelley & manager Susan (can speak Cantonese) give me a surprise, they are nice, patient, helpful, to explain my question, step by step, especially in how to use on-line bank" ……etc.My worry disappear.Since this branch is near my residential apt

The only thing i wish i could do with HSBC is rate them with 0 stars. DO NOT go to this company for your mortgage loans. We applied, were told it would take 5-7 business days and heard nothing back. After calling 3 times, each time being told we would hear back in 24/48 hours we still have not been pre-approved. We were told that since it had been so long we would have to reapply. So needless to say we wanted to cancel our pre-approval very quickly but you or the other departments of the bank cant even get ahold of the mortgage department. So here we are, waiting on a call back to cancel. Absolutely ridiculous. Absolute trash.

If I could give it 0 stars I would. A simple deposit takes 30 minutes. Two tellers working, four others standing around casually chatting.