Yaletown Pet Hospital

Oh my God I don't even know where to start other than to say I cried the first time that Dr. Sophie took a look at our cat Frankie… I could feel her genuine love and care for him and already that took so much stress off of our shoulders.Everything was explained to us in more detail then we even knew we needed.I'm so grateful to have figured out that this is where our animals need to be seenS/O to Tanzy the vet tech who was also incredible with him.. both of these humans have set the bar for how I want my animals to be treated going forward... and that bar has been set HIGH <3IN LOVE WITH THIS PLACE

I took my dog to this clinic today to do a bladder test, but the doctor took my dog away and did a nail trim without asking for permission. My dog's nail kept bleeding and the doctor did not give any treatments before I left the hospital. When I got home, it still had not stopped bleeding and my poor dog kept licking her nail. Half an hour later, I went back to the hospital again and picked up my dog's medicines. When I talked to one of the nurses called Tanzy, she did not apologize and her attitude was bad (i.e., When I was thinking if I should bring my dog back again, she talked to me aggressively: I am talking to you

Great place. Super caring and got us in last minute. However we just have to wait 2 weeks for our angel boys ashes. If it wasn't for that it would definitely be a 5 star

My experiences over the years with this clinic have been great. My little dog was fortunate enough to have Dr. Spooner as her vet since she was just a few weeks old in 2008. He has been a source of reason and calm during the more stressful times of her now elderly life. I’ve always appreciated Dr. Spooner’s conservative restraint and accurate assessment with her diagnosis and treatment, as well as his gentleness with her. He has recently retired. My little old lady doesn’t have much time left, but I know that she will still be well-served at YPH. The clinic has gotten busier over the years, deservedly so because they are a solid clinic!

They’ve been my vets for 8 years! First for my older ex-feral rescue cat and then for my kitten! Both have had a LOT of medical problems.My kitten is now 6.5 and every time I have to move I hope I’ll still be close enough for this to remain his doctors (I don’t drive)!!I had to separate from my ex at one point and he took the older cat while I took my younger (Odin). The staff were very understanding and helpful through the process.Both of my cats ended up with IBD diagnoses - the first to be diagnosed (youngest) had it from when he was 6 months old. It took a long time and a lot of sickness to figure it out but it’s very unusual in such a young cat so I understand how that can be.He also had a rare form of juvenile stomatitis. We ended up having to go to a dental specialist for that who also was able to diagnose a form of trigeminal neuralgia. They handled all the referrals and exams really well - including things like ultrasounds.The one issue came when we had to get a referral to an imaging centre for Odin’s ultrasound, but it wasn’t Yaletown’s fault. He was always very gentle with the staff despite all his pain, but after that trip he’s never been the same and the pandemic handoffs (exams without me present) made it worse. He has a lot of anxiety at the Dr now.Despite that, as long as they’re warned of his anxiety they handle him with extra care. He always needs yearly dentals and they always take amazing care of him. If I’m present for exams he does ok too and they do their best to make that happen, even for his rabies booster.They let us into the room early so he can get comfy and I always appreciate that too.The front desk staff are ALWAYS sweet and cheerful.I know there will be a hard day in my future where I’ll have to say goodbye to my lil Odin. I expect with their care and his conditions under control it’ll be many years from now, and I hope we’re still able to be with Yaletown because they are the best. Not cheap, but the best.I also love their new Go Fetch partnership. For a patient like Odin with a $90 a month prescription, 1-2x per year visits, and $1500 dentals it’s an amazing deal! He’s basically an uninsurable cat because of his medical history (insurance excludes everything), so this is beyond better than that option and way cheaper!I also want to say; with my older cat she had a medical crisis in the middle of the pandemic and was VERY sick. I had to nurse her every day for months with SubQ fluids and so many meds (ex feral no less) and they were so kind and supportive. Every single vet we’ve ever seen cares so much.

Very clean and friendly space. The Veterinarians are really knowledgeable and helpful. I took my new puppy there to get his shots done and they were able to give me helpful information about his breed and things that I could do to prevent issues. The cost of making an appointment with the vet for any service- shots, health issues, etc- is a little higher than usual. YPH is really close to where I live and the service is great so I don’t mind the increased cost.

My 8 year old Labrador Retriever ingested marijuana yesterday and I was completely distraught and overcome not knowing what happened to my beautiful girl.The team at Yaletown were miraculous in understanding, care and kindness! Because I was such a wreck when I arrived for help, I completely forgot about payment. When I called today to ask about my bill, the response was that there wasn’t one. My utmost gratitude and appreciation to the beautiful staff at Yaletown Pet Hospital.

I was left super impressed with the vets and facility. After several traumatizing and expensive visits at other vets, I had lots of distrust and skepticism of the vet industry. There was no recommendation to do any tests that weren’t necessary and although the exam fee was a bit more than some clinics, i left paying less overall because they weren’t trying to scam me like other places. I also appreciated how clean and comforting the office was. The only thing i found to be too expensive for me was the food so i decided to buy elsewhere, but convenience is always going to come at a cost. I hope i don’t have to come back anytime soon, but will if i need to!

MONEY GRABBER AND TOTALSCAM! Stay away from this hospital. We originally chose this location as this was the closest one to our place. When we adopted our 8week pup, we scheduled a health check up with them. He was immediately diagnosed with heart murmur (which was a surprised to us as the breeder didn’t tell us about this) and the narrow base canine (aware of) has to be extracted asap. We were then referred to specialist and quoted us $800 for heart scan and $1200 for canine extraction for our 8 week puppy.As a first time fur parents, we got so worried so we seek a 2nd opinion today (he is now 11weeks) and did the 2nd vaccine. He is 100% healthy, no murmur and no need to worry about his canine. We were then relief!! Stay away from this hospital. Such a money grabber!!! They don’t really care about your pup!Also, a week ago when we are coming for 2nd shot of vaccine, we came in 10minutes late and cancelled us! And wanted to rebook us but has to charge us penalty for coming late the first time. Why would I ever go back andPay late charges? I’ll just move on to the next vet.

I took my cat for a routine appointment with Dr Sophie, What a wonderful doctor, super patient and willing to answer all my questions, Alice my cat doesn't like strangers, but Dr Sophie did magic and she was very comfortable and calm . Congratulations on the service.