HSBC Bank

If I can put no stars it would be no stars , but I do want to say this how does a e-transfer end up with your account blocked when you just opened the account this bank is absolutely the worst bank to deal with in my opinion never bank with HSBC unless you want more hassel and greif been waiting exactly 5 days for my 300 to be unblocked consistent go around ! Different story every time you call in never bank with hsbc ! And so we are clear it’s not this branch they are amazing and trying to help

I would give a 0 if I could. Don't expect service of any sort. You will more than 30 min on the phone and the call back option takes one to two days. No one returns emails. Going in for appointments will leave you waiting up to half an hour with no explanation. It is constantly under construction". A joke. Not a bank."

Would give them 0 stars. Poor customer service. I cannot get through to the branch directly via phone. They miss-communicate to head office multiple times. Trying to get something done through them takes so much time and effort than any other bank I've dealt with.

I would give 0 star if there was an option. If you have other banking options, especially mortgage options, do not go to this branch. I've experienced the worst banking experience with this location. I have spent hours chasing something they had promised when opening up my chequing account here. As of now, I totally gave up asking for what they owed after one year of back and forth communication.

Always beyond slow. Understaffed. People in back sitting there don't even acknowledge. Standing here only one person ahead of me and I'm almost 15 minutes. Mortgage can't renew fast enough for me to move my business.

I lost my credit and debit card and asked to freeze them. I was given a temporary replacement debit card and it worked for one day. Then, my chequing account was frozen for no reason and I could not move money from that account.Service at this branch is incredibly slow and an arbitrary half an hour is required for approval to unfreeze my account. Overall, the HSBC process for dealing with these kinds of issues is horrible and would recommend using other banks.

HSBC Canada is essentially a zombie business, with HSBC global looking in vain for a buyer for its Canadian business. However, this branch is specifically terrible.The older staff here (there are a couple of young trainees who are fine) are clueless and really don’t deserve paid employment. Specifically, Lila avoids engaging with customers with a passion. Her sidekick, Deb is worse. Last time I went in, she was working on her own personal banking while half helping me. It was clear what her priority was.The more senior staff push complex queries back on the tellers when it is obvious the tellers have absolutely no clue what to do. This isn’t for any training reason but apparently so they can go back to doing nothing in a cubicle.As other reviewers have mentioned, a simple transaction can take 30 minutes or more. I also noticed on several visits that new Canadians with an accent are treated very differently to white Canadians. The staff will speak loudly, talk over, and be condescending towards immigrant customers, despite being a so-called global bank.Debra is also a particularly incompetent member of the team. I watched her become visibly irritated with with a middle-eastern customer who just wanted to make a withdrawal. She has barely any knowledge and needs constant monitoring to ensure she doesn’t do something wrong.There are many better options. Please take your money elsewhere if you value being treated like a human. Overall, HSBC Waterloo provides the worst retail banking experience I have ever encountered.

This branch has locked down my cc 3 times and requested I drive out for confirmation of identity". Its absurd the arbitrary reasons they have been locking down my account. Additionally

Wrongfully blocked my Canadian bank account and froze all access to my funds. Claiming I didn’t submit a form that I submitted 4 months ago that they later acknowledged I did. Useless customer service that says they can’t do anything while continuing to wrongfully block access to all my funds and prevent me from paying my bills