Aspen Limo and Car Services

In December of 2021, I booked a limo, the booking process was long and drawn out and the customer service wasn't very good. Someone with the company called 30 or so minutes before we were supposed to get picked up for a holiday lights tour, they called and CANCELED. They tried to offer my significantly downgraded service, to which I refused and I requested an immediate refund, which I was told would be processed immediately. It wasn't. I never received my refund. The man who called me was very unprofessional and considerably rude. I've called and emailed, after waiting on long holds and being told that the manager was too busy" and assurances that I would receive a call back from the manager. No one ever called. I called several times

I booked a limo to surprise my wife for her 30th birthday, 28 minutes prior to my scheduled pickup, I received a phone call that the driver wouldn't be coming. I requested an immediate refund, which I did not receive. I called and waited on a very long hold, I was told the manager was too busy" and would "call me back." My phone never rang

I use Aspen almost EVERY week to get to and from the airport and have for about 6 years now. I travel out of town almost every week on business so i need a company I can really depend on for me. Too many stories to tell about that! But I definitely wouldn't switch, that's for sure. And my wife and I have used them for her birthday and one time for our anniversary - which she loved. I really like them and would recommend them and have done that for a couple of guys on my team and my neighbor too.