Shoppers Drug Mart

I bought a watch that didn't work and they told me that they don't do returns on watches even though the bottom of the receipt says return within 30 days if not satisfied. I was going to take the watch home (before I found out that the watch was broken they told me no refunds so I accepted that and left with it) but as soon as I got out to the parking lot I saw it didn't work (was faulty) so I went back to return it but they tried to refuse again, and said that the box had to be in good condition, how are you supposed to take a Watch out of a box without wrecking it? those things are packed tightly, anybody with any level of decent customer service would've said yeah I will return it for you no problem, but not Sheera. I worked in customer service for many years (in a higher class store) and I would never treat a customer that way. If they wanted something returned id automatically say yes absolutely- no questions asked. The situation of the return is also a irrelevant if you're dissatisfied within 30 days (says on the receipt) and that's how I was trained at my customer service job. I have to argue with them to get a refund. If the watches are not refundable put a damn sign on the stand and don't print it on the receipt. Does the 30 day buyers remorse not exist at shoppers? I want to know what despicable customer service training they give to these employees.Thankfully my mom was with me (who happens to be a typical grocery store Karen when she wants to be), otherwise I'll be sitting here with a brand new $18 nonfunctional watch, i'm the type that would've cut my losses-_-

This 1 start is for the new post office!! The service was rude and ridiculous!!Today I went to sent an international mail, the person didn't put on the postage in front of me, when I asked her to do it, she told me Don't worry

This older lady at the pharmacy is so rude she has no respect how do you have staff like this working there. I will be getting my medication made else where moving forward I feel so uncomfortable and the rest of the staff are the same there’s only one decent person there who is a male if I don’t see him there I never go because of the poor treatment and unprofessional behaviour.

Never had a problem here until recent. I get my medication at the the pharmacy regularly. In December the pharmacist person working at the counter informed me that I didn't have a refill left after my last pickup. They said they could give a year of refills since they have the power to now which I agreed to instead of going through the hassle of booking an appointment with my family doctor. Fast forward to January.. I was told no ill have to talk to my doctor for to get a new prescription prescribed to me. They didn't honor what they told me. Very unprofessional. I don't feel guilty either for paying in change during the 2020 pandemic.

HiI visited store two days back at cedar hills. Theres a CSR JOSLEEN, she is super rude and doesnot even know how to serve people.I went to get my mosturiser returned after 2 days as i was getting rashes and when i told her this she said i have all the rights to say no to anything. Upon asking about manager, she said she doesnot know when she is in store even the next day. I mean she is clearly paid for her job but shes super rude and went to another shoppers store, they returned the product without asking me even a single question.This isnot my first experience with her that went bad, previously also this happened, we consider that we all have bad days but her behaviour, how she interacts with her clients is intolerable.JOSLEEN should learn some soft skills even if she might be right at her place, this behaviour everytime is not TOLERABLE. She doesnot even bother to show things to public if anyone asks her multiple times to show, she just points out the corners or places that you might can find a product over there.

Not kid friendly at this location. Staff act as if it's a library or their own home. It's like they all dislike children

My experience has always been fantastic & good in this store. So sad to read about the negative reviews. Of course some staffs may not be at their best sometimes (lack of customers service continuous Re-trainings). As a regular pharmacy customer in the store, if you’re not satisfied with the service you’re receiving, ask for the manager. I nickname her Everjolly cos she’s always smiling rain or shine. She always walking around the store. She assisted me today at the post office. Even when she couldn’t process my mail, but you can see the efforts she’s putting into it to get it done. She couldn’t figure it out, then she used the store audio speaker to call for the post office attendant who was on lunch break. The attendant appeared immediately and my transaction went through. I don’t know her name, but ask any staff to call her for you. Good luck! I rate the store 5 stars cos of the leadership.

Ever since shoppers took over the booking part for the dr appointments online it is a mess. You can't see what Dr you need to book with. You can't get through to the Dr office you sit on hold for over an hour and the recording lies about time and wait.And the new receptionist is not pleasant at all. I love my Dr. I understand change needs to happen but they need a better system.

**BUYERS BEWARE** - this Shopper's Drug Mart is knowingly selling fraudulent gift cards, and will absolutely try to bully victims out of seeking their money back.I purchased what I thought was an Amazon gift card at this location, but found that the code was invalid. When I returned to the store, the cashier explained that I had been hit with a scam that they are very well aware of, but which they are unwilling to do anything about. For those interested, the scam works as follows:1) Prior to me coming to the store, someone with access to the gift cards stuck their own barcode sticker over the barcode on the gift card packaging.2) When the cashier scanned the barcode on the sticker, the system registered the sale as being for a different gift card (in my case, a Canadian Tire gift card), and loaded my money onto the Canadian Tire gift card instead of the intended Amazon gift card. I did not have the chance to review the transaction before purchase, and the cashier either failed to notice this, or didn't think it was important to mention.3) I attempted to use the Amazon gift card, only to find that it had (of course) not been activated, and was worth nothing.4) When I returned to the Shopper's Drug Mart location only 10 minutes after my purchase to point out the error, they happily explained that it was a well-known scam that happens in their store fairly frequently, but they can't do anything about it. They refused to return my money, refused to activate the Amazon card, and told me that I would have to call a customer service number.5) I called customer service, and was told that they would have to investigate" before they could even consider helping. I was told that I would need to provide "evidence" for my "case"

Avoid going there .. very bad service. I was there in pharmacy today. There was old rude lady at the front who was pretending to help people. In real she is troubling patients and their families. I went there just to get Tylenol 3 for my father. He got his extraction done today. I provide her prescription, after looking at that she said, why dr. Use to different colours of pen (black and blue). I said I don't know this is what they gave and i took it .. she said we need doctor confirmation then we will dispense medication tomorrow morning. I said I will try to reach dr. Right way. If you get dr. Conformation then will you be able to dispense. She said yes . Then i called dr. And dr. Was on line She said ask them to call on pharmacy number. Then dr. Was so generous and kind she call on pharmacy no as she know pt. Is in pain and need medication. Then phone was keep ringing. She was not picking up . I ask her your phone is ringing. She answered.. we are busy then finally she pickup call confirming everything with dr.. i though now I m good to go ..then she said I need pt's I'd . I said I don't have one with me right now and you already check with dr. It's same pt.But she replied, no I need idThen I drive back home and bring his id .. then after checking id .she said come after half an hour to pickup medicine (Tylenol 3 ) . S but she can dispense right away as there was nobody at the pharmacy that time .Then after an hour I go again to pickup. And during this whole time my father was suffering from pain after extraction.This was my first and last time at this location. I will never go there again . Highly suggested not to go at this location... as staff is not helping they are frustrated with their job and work they need to do.Hope manager will work on that...I don't wanna give even one star