Carle Ford

Was the first time dealing with this dealership and service team. Great service and kept informed of findings and issues as the day went by. Very satisfied with the experience.

Received the greatest service while going through the truck buying process. Mathieu, Gabriel, Hugues and Guillaume were absolutely amazing. Prices cannot be beat. Could not be more grateful and appreciative for all their help.

We arranged to test drive a used vehicle. Although the dealer was in Buckingham (a 45 minute drive for us), it looked to be a worthwhile endeavour. Drove to the dealership to meet with Francis and were told that the vehicle had been sold an hour before we were scheduled to test drive it. He then indicated that he tried calling us but got a message saying the number was not in service. When we checked the number he had called on his cell it was clear that, athough they had the correct number on file, he had entered it incorrectly. That was it! He said ‘sorry’ and we were sent on our way. Vehicles sell, there is nothing one can do about that - other than calling people and making sure you show them some degree of respect.This missed connection could have been easily resolved by CHECKING the number and calling a SECOND time to make sure that a potential customer did not waste their time travelling to the dealership. Not sure whether the final takeaway is to be careful because this dealer does not know how to dial phone numbers properly, or whether it is that this company does not value other peoples time. Either way, unless you live nearby I would suggest looking for a dealership that values your time.

Can't say enough good about these guys. Love thier customer service.

The best place to by a vehicle,ask for Jean-Francois Bernard you won’t be disappointed

I've been dealing with Carle Ford for about 6 years (2 new vehicles and all subsequent service) and have always had a great experience.However my last visit for an oil change and recall didn't go so well.During the recall procedure, the service staff damaged a window on my truck, and as a result the window needed to be replaced.The Service Department was very apologetic and said they would replace it free of charge...unfortunately it took 6 days to get my truck back.When I did pick it up, there was a charge that I questioned. And only after pressing the Service Agent, and actually showing him (and the Service Manager) that the work was not done, was my invoice fixed.In my case, they charged me $45 for an air filter, even though it was not changed. I decided to check the air filter before leaving the dealership and saw that my original 3 month old Fram air filter was still there.Although they corrected my bill, a customer should not have to check & verify" that the work being charged for was actually performed; at least I never had to before. I guess now I will have to check future work until I feel comfortable with them again."

Overall great experience. Very knowledgeable representatives and also great customer service

Honest and fair dealership and a fantastic buying experience. They met all of my needs and were very reasonably with the price and the equipment they installed in my vehicle. The customer service was also really great, they were friendly and made sure that I was happy and satisfied with my purchase (no pushy salesmen like a lot of other dealerships). They helped me get the best financing possible, they installed all of the equipment I needed for the vehicle at a very reasonable price and they detailed the truck perfectly before I came to pick it up. They took care of everything and made the experience very pleasant and stress free.

To say this dealership is amazing is an understatement.I live in Ontario and purchased a vehicle though them. Their customer service was so incredible, they went above and beyond to work with me on what I wanted and needed and made me feel confident throughout the entire process.I was very skeptical making a purchase online without seeing the vehicle, but now that it is in my driveway, I could not be happier.Thank you for making the purchase of my vehicle less stressful and easier than I had anticipated.I would recommend this dealership to anyone who is looking for a new vehicle.

Great dealer, the service department was spot on.I highly recommend Carle Ford, it is the only good Ford dealer in the region, the other one dont seem to care about Ford customer but Carle Ford Do Care!!Thank you