RBC Royal Bank

automated phone hangs up.... get an appointment finally.. get a phone call cancelling appointment because was wrong person.. promised info for proper person.. never got...and a week later.. back to the beginning.

Great quick service with common sense. Rbc as a whole is the best bank I've dealt with and this branch specifically makes life easy.

What an embarrassing transition from what I thought was the worse bank-National Bank of Canada. RBC made numerous errors when switching my mortgage and banking over to them. Offered me no fee banking and charged me for 3 months-ultimately refunded but took 3 months to get it right. Also tried charging me mortgage insurance payments which I emphatically denied. Good thing I read contracts. Not impressed thus far.Follow up- RBC has continued to charge me banking fees- the entire reason I left NBC. 4 months in and I have to call every month end to get a refund. This is essentially theft. On hold closing in on 45 min.Update-advisor called me, had a static issue with his mic. Hung up on me. Didn’t call back.As a follow up. I’m not sure how things can get any worse with RBC. AS A lure to get me to come to RBC I was promised fee free banking. Then I’m told I will need to have 3 products so I relent setting up a chequing, mortgage, credit card and tfsa account. Then they tell me i need $500 in my tfsa acct. And the final straw they have charged me $25 and I haven’t even made a transaction. So what is the sense of this promotion? Biggest scam ever. I’ll be leaving RBC ASAP.

I came from a small credit union, and have never looked back. Reasonable business hours, lots of parking. Staff are always upbeat, down-to-earth, helpful, and efficient. I thought I would miss the personalized service from my CU, but they managed to exceed my expectations significantly. I refer everyone here!

James took great care setting up our sons first bank account. The people at the branch are always smiling and friendly!

Do not go here. Literally go anywhere else. Worst banking experiences I have even had. 0/10.

Stepped into this branch recently to do an important transaction and the while the staff was reasonably helpful, the employee who was handling my transaction was Way too pushy trying to sell me an RBC product. She also gave me wrong info and I was charged a small fee for a transaction when she said it would be free.She just kept going on and on about some product and expressed her fake disappointment and whatnot. Please, I'm just trying to get something important done here. Read the room. And don't ask me questions that don't concern you. I decided to take my business elsewhere bcs you folks didnt fit the bill for me after my research, just stop it with being pushy. It was almost like she was trying to exploit someone who was new to the system.

Decent service, my wife was corrected on the political correctness of whose card and account it was for me reason. Be patient if you are in a rush to get things done. Business clients get priority service

Very bad service , the ATM broke down when I deposit money , Until this moment, they tell me that they do not find the money ,I told them to check the cameras They told me they couldn't .

Being a long time RBC client and have had many mortgages with them I was disappointed with the service I received from a female mortgage advisor at a different branch. (Not to name anyone) So I brought my business to a mortgage broker instead. What a huge mistake that was. With all broken promises and hidden costs the broker left me high and dry 1 week before my closing date and needing a bridge loan. Calling RBC's 1-800 number they put me in touch with the best and hardest working mortgage advisor I have ever had Sheri M. Sheri not only worked late hours in a crunch time to get me my mortgage and bridge loan. She provided excellent service that I can never repay her for and I think she is the unsung hero of this branch and RBC. I strongly advise RBC for mortgages and investments.