Gateway Alliance Medical Clinic - South Regina

TERRIBLE service from the front desk staff. I called to change my appointment time and she hung up on me. Did not phone me back so I called back and she was EXTREMELY rude and short with me and hung up abruptly. No manners what so ever.

Absolutely awful. Avoid this clinic at all costs. The doctors are ok which is most important. But from the minute you walk in until you walk out, its beyond a negative experience. The front desk staff aside from one (not sure her name) is AWFUL!!!! Unprofessional, zero bedside manner. They are there to kill time, and be on their phones. Patients are THE LEAST of their priorities and its very visible. I watched an elderly lady walk-in as they are a walk-in clinic after-all and was turned away with no guidance, recommendation. And let me note, the clinic was 10% full. Beyond disgusted by this establishment. If you have other options to go elsewhere, do as this is not how a medical or any establishment should be run. Bottom of the barrel experience and front desk staff. If there was a -10 star rating, that would be my rating, forced to rate it with one to post.

shame *PROTECT YOURSELF STAY AWAY* - I have realized that people become medical doctors for different reasons. For example, the doctors at Gateway are clearly FAR more interested in making money than the health and/or wellbeing of their patients. This sad state of their misplaced priorities is not something they can reasonbely deny. Their selfish offensive actions and lack of concern for their patients is repeatedly and clearly observable. Actions speaking louder than words. Yet another example is how they REFUSE to refill any prescription directly with the pharmacy regardless of the medicine or your history with it. Gateway sees this as proper, particularly as the front desk staff are happy to express their extensive medical knowledge. The front staff act as if they are doctors and lawyers; they must be doctors too! I know finding any doctor is difficult in Canada but, although it does not say much, there are many much better clinics available. Unlike Gateway Medical, I have to believe that there are indeed doctors (and their staff) who care about their patients more than make a few extra dollars by making you wait weeks to see a doctor so that the doctor can unnecessarily make more money (it's hard being a poor doctor that struggles to pay for food). Take the time to find somebody better than Gateway; IT MAY SAVE YOUR LIFE.SHAME ON YOU GATEWAY MEDICAL Perhaps the doctors there could do Canadians a favour by leaving to work in a different country where their money/profit centered mission is more common. Doctors like this practicing in Canada is further degrading our medical system. If the government is willing to pay doctors for their services essentially without explanation, Gateway's type of doctors will suck the system dry while providing unacceptable services.

I’ve been seeing my family doctor here for two years and my last doctor, before she retired, two years previous. Lately, you are booked in at the same time as three others and your wait time is a minimum of 120 minutes. Then you are rushed through your appointment and dismissed without any progress as to why you made the appointment in the first place, because they are so far behind schedule. It’s just not worth it anymore.The receptionists are lovely, patient, and show compassion.

I booked a first initial appointment for a doctor accepting patients. I was not notified that anyone was running late. I came 15min early. When my appointment time was 30min passed, I was told 2 people were ahead of me. It turned out to be 4 people and they took walk-ins before myself.Frustrating. As patients we have the right to know if anyone is running late as it’s our time as well.

I had two appointments in this building, after my first appointment I checked in with the receptionists at 1025 for my next appointment which wasn’t until 1045, at 1130 I asked how much longer I’d be waiting and THEY COULDN’T FIND ME IN THE COMPUTER…. I was told I’d be next to go in since they’re already seeing “11 o’clock patients” I then saw them put another 2 patients in the Drs exam rooms (he has 2 exam rooms) I asked them why I wasn’t called if they said I’d be next … I STILL WASN’T SHOWING UP IN THE COMPUTER. I waited until I saw one of the drs exam rooms empty to which I had to go and point out to reception that the room was empty and I should be next.In exam room 3, Dr Fereydonyan had the roll of sterile paper for the exam bed laying ON THE FLOOR…I also over heard two ladies talking about their appointments and turned out they both had an appointment booked at the same time with the same dr, one ended up leaving because her appointment was taking so long. Don’t waste your time with this clinic, they’ll tell you you’re next but they’ve over booked, double booked, forgot to check you in, who knows what other kind of stuff they’re doing and getting away with when patients aren’t there.

I've been seeing my doctor here for years. And he's a good doctor.But the clinic is horrible.Showed up for my appointment today (15 minutes early). While checking in, i asked if the doctor was on time this morning. The receptionist said There's 4 people ahead of you." I said

Have never had a good experience Terrible place to go, u want help or a good experience go anywhere but here. This place should have its doors shut. fazeli just wants his money for u being a patient your nothing but a paycheck to that guy. You will make a appointment only have them switch the locations so ur going across the city and you’ll be lucky to even get seen within 2 hours after your SCHEDULED appointment. And you can ask around to all the patients waiting inside everyone has had the same experiences so don’t say I didn’t warn u. You actually make more progress at the hospital which is pretty sad. Not to mention anything they can charge u for they will, u now have to pay to be inside if u don’t bring a mask

Been dealing with my whiplash injury for years, been through to 2 different Chiropractor, I found Dr. Michael Truong through google, booked an appointment he even accommodated me and my husband to the last minute.. My husband hurt his back and the only thing he said after his Chiro with Dr. Truong that was he’s the best chiropractor he had so far.. He’s recovering very well thanks to him.. My neck spasms and TMJD is significantly improved after first treatment.. Dr: Truong is thorough and does client teaching which is essential to patient’s recovery, non of my previous Chiropractors did that to me.. with the help of exercises I noticed that with his treatment together w/ physio exercises, I’ve felt so much better..

Doctors take the time with patients and explain everything. Really nice that clinic also has pharmacy right inside along with other aspects of healthcare like counselors and chiropractic services. Like that there is an option to book appointments online.