RBC Royal Bank

I have opened my account recently with RBC and I would say I met my adviser Dana Chung, she was so good, she changed my entire way of looking at banking here in Canada as I am a newcomer and don't know much but she was so polite and helped me a lot in small things.She is a professional as well as friendly at the same time, I am obliged to get all the services from her and I would definitely recommend her for making your banking needs answered properly.Thanks, RBC and Dana for valuing your customers and helping them beyond your limits.

This review is for Doug the bank teller whom I had the pleasure of speaking with today about my banking needs. I had previously had the absolute worst banking experience of my life with the rbc branch down the road on edmonds with the assistant branch manager olimpia who is undeserving of the title of assistant branch manager from how she handled the situation. On the other hand, Doug made things right, he was calm, polite, professional, and understood and empathized and resolved the issues. Although the branch on edmonds absolutely destroyed any trust, goodwill, reputation that I had of rbc that resulted in me closing my account completely, I was very grateful for my experience at this branch with Doug and am glad that everything is finally resolved.

This branch potentially stole $500 from my checking account. I was trying to deposit $500 cash and last minute wanted to keep $50, so 450 was my final deposit. But somehow in the process, the teller couldn’t fully understand what I was trying to achieve - for a long time she thought I wanted a withdrawal of $500. Once home in the after hours, I was checking my records and it looks like she withdrew the $500 without replacing it and then just deposited my $450… what is this incompetency?! And now I’m having a hard time to reach the branch by phone and can’t leave work either. I’m extremely disappointed in RBC as a whole too for being so hard to reach over the phone because of that silly AI and the long wait times that easily get disconnected without a call back. I’m ready to switch banks, no trust

Rachel Qiu in the branch is very helpful. Very informative. Go to person for investment advice. Customer oriented. Works for customer best interests.

I have been to this branch since i opened my account. never had a bad experience with the staff here. Just recently, one of the staff here help me and spend so much of here time process my application to close all my visa credit cards. Dana Chung is very detailed, professional and respectful during the entire process. i now live far from this branch but because of her, i will definitely come back here. At this trying time we all need that attitude of kindness. Thank you Dana.

Visited this branch for ID verification for the newly opened account. Email clearly mentioned just visit any branch to get that done. But the front desk was not ready to take it up without an appointment and mentioned it's a miscommunication.Their attitude was miscommunication is not their issue and I have to take an appointment and come another day. They are not valuing our time at all. So dropped the plan to open the account.

Terrible branch, people working there have no idea what they doing. I would assume that if you are working with peoples money and life savings you would be more educated and competent in your job. this is not selling sleepers on the street, this is RBC… The teller didn’t know what she was doing at all and the manager that came to help her had no clue either. Try avoiding this branch and RBC all together.

This bank has an awesome team and a dedicated staff. I am very impressed by their vision, hard work, outstanding performance, thank you ERIKA JULIAN

I'm taking a person with mobility issues to the bank. I called to ask about parking. The robot that answered the phone couldn't transfer me. After ten minutes of asking for a human, I hung up. Worst. Robot. Ever.

Had the most unbelievable experience today with a bank teller and the manager. Firstly the teller says that he can’t exchange my US $10 dollar bill because it looks too “ bendy”. I was a little shocked at this and asked to speak to the manager Joslyn, who then said her coworker did ask her and she agreed with him that they don’t take “ faded” looking currency. I could understand if the note had holes in it or was ripped but this was absolutely fine?!I hardly ever go in to the bank as they are quite slow but could not believe how arrogant and rude the manager was. She had absolutely no customer facing or conflict resolution skills and I’m so tempted to take my business elsewhere. I have never ever heard of a bank refusing currency because it looked “ bendy” or “ faded”. It was also odd that they used different words to describe what the exact issue was. It could be that this branch only go out of their way for clients from China!