West Coast Custom Gates LTD

Polite and friendly, knowledgeable on their stuff. Dealing with the girls at the gates office is a pleasant experience every time. I would recommend this company to friends/family.

I’m so happy with my new gate! Very pleased with the level of service during consultation, measurement, custom design, fabrication and installation. Very knowledgeable staff and excellent workmanship.

Shawna gave me the best customer service. She went above and beyond to help me choose what was best for me and been very patient replying to all my questions. The gate was shipped to me without any issues or missing pieces. Very happy with the quality as well. Thank you! Cheers

Avoid at all costs. Worst customer service I've ever experienced. Installed the gate incorrectly and when it caused issues refused to even look at it.Gem Gates in Nanaimo helped me more than this disgraceful business, even though they didn't install the gate.Please avoid this company, it will cost you to repair their shoddy work.

I recently had an electric gate installed by West Coast Custom Gates and unfortunately, I am extremely dissatisfied with their service. The installer had assured me that the gate would be compatible with direct current and solar. However, the gate has stopped functioning, and when I contacted the company, I was advised to disconnect the solar.To make matters worse, I was informed that any repair or inspection would be charged to me and would not be covered under warranty. I find it unacceptable that the company is not willing to take responsibility for the issue with the gate and instead is blaming me for the problem. All they could tell me was to read their website if I was unhappy.I feel that West Coast Custom Gates is neglecting their responsibility to provide a functional product and adequate customer service. It is not fair that I am left to deal with this problem on my own, and the company is not willing to send a serviceman to inspect and repair the gate.Based on my experience, I would not recommend this company to others for their services. If my issue remains unresolved, I may consider filing a formal complaint with the company or seeking assistance from a consumer protection agency.In conclusion, I am extremely disappointed with the service provided by West Coast Custom Gates and hope that others are not put in the same situation as me.

We purchased gates and fences from WCCG. We were very pleased with the service, the quality of the manufactured product and the powder coating. Willing staff kindly loaded the materials into our WCCG trailer, another fine product. All in all, a very good experience. We highly recommend this firm to all considering the installation of high quality fencing.

For fast, efficient and quality service I highly recommend Westcoast Gates! Excellent product and a company that has staff that provides great support. Brian who does the technical side is both knowledgeable and quick to respond.

Sent in an email with a few questions after looking thru the web site. Super fast replies and answered all my questions. Very helpful and once I finally made up my mind had the gate built up within a very reasonable time line. Gate was ready when promised and the office was very accommodating for a pick up. So happy with the quality and workmanship of the gate.

DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!We got the gate, but, no instructions, no pre-drilled holes in the posts or gate and no hardware to install it. We called about it and were assured that the hardware was on the way.....1 week later, still no hardware. Called AGAIN and were told that now the hardware would definitely be sent via courier. ANOTHER week later STILL NO HARDWARE. Called AGAIN, and received an email that someone would be contacting us for details?????? Waited another day and Finally got a call. They are now ready to ship the hardware! DONT BOTHER!!! I would encourage this company not to do online sales. The left hand doesn't know what the right hand is doing at this company. Poor customer service. There's WAY better companies to deal with that offer much better service.

After years of good use, our solar gate system had stopped working for some reason, and through Lift Master online we found that West Coast Gates was an authorized local shop. We gave them a call to share our details and check out options, and we were some how able to arrange a service call for the very next morning!The technician arrived to assess the situation first hand, and was able to diagnose what we needed. All work was discussed prior to completion, and we were all fixed up before we knew it.Overall, we are still very happy with our Lift Master system, but we have added peace of mind for any future challenges after receiving such prompt and professional service from West Coast Gates.