Lunetterie New Look

The staff was so nice and helpful, one of the employees spent over 30 minutes with me to make sure my glasses fit perfectly and gave me multiple different samples of products to use with my contacts lenses. Honestly they made sure everything went smoothly!

Not happy with their services. Called to order contact lenses for my daughter who's studying abroad about 3 weeks ago and then someone from the store called that it's ready. When I arrived there it's not there yet and had to wait another day/ two. In the meantime, the one who was supposed to bring the contact lenses to my daughter left already. I had to send them by courier as they don't have a service to ship them abroad. Too bad, you just lost your customer.

How is that the doctors are always kind and helpful but the staff are cold and treat you like you are beneath them? On the phone they were very nice but in person, it's another story. The last time I purchased glasses for my son, they were not helpful at all. No advice on what would be the best type of frame for his prescription strength, no help at all. They look at you like you are not deserving of their help and you are a nuisance, taking up their time. Just very cold people. I have bought several pairs of glasses from them in the past but I can say for sure that I will never buy another pair of glasses from them. I can't wait for my son to get his new glasses which I purchased from a much better place. The 3 stars are only for the doctors who do the eye exams, they are wonderful.

I went in on January 31st to place an order after my glasses broke. The lady was kind enough to tell me the glasses may take up to 3 weeks to be done due to pandemic delays. Unfortunately I called 3 weeks later on February the 21st as I had received no news. The gentleman said it was unusual and they should arrive by Friday. He added he would follow up.I just called at 4:30 PM on the Friday and the same gentleman very casually told me he had left himself a note for Monday to follow up. He did not apologize for the inconvenience and didn't seem to realize he was ensuring that it would take well over a month to receive my glasses if he only followed up 4 weeks after the sale was made. I find the lack of professionalism and care about one's eyesight quite disappointing. It becomes less interesting to deal with a physical store if you're not providing the customer service that could set you apart from websites which charge significantly less.

Excellent service! Outstanding professionals!I am grateful to the team of Lunetterie New Look for helping me to get two pares of glasses in a very limited time. I was going away from Montreal, and the team managed to complete my orders while I was still in town. Customer service, attention to my needs and accommodation with time were superior!I highly recommend New Look to anyone who wants to get a new pare of glasses.Many thanks Kevin and the team! You are the best!!!

The customer service has always been exemplary, each time I have purchased glasses, contact lenses, or have had an examination by the optometrist. I can’t recommend this place enough!! I have a hard time understanding the negative reviews, because my experience has consistently been extremely positive. Without any hesitation I give 5 stars!!

Excellent customer service! Very happy with the experience and treatment that I received. Kevin was great and he assisted with several readjustment attempts of the frames of my prescription sunglasses as they pinched my nose. Unfortunately, even after 4 attempts this did not resolve the issue. Kevin helped me to find new frames that are not only comfortable but stylish as well. I would definitely recommend coming here.

Optometrist is supposed to be able to see patients in emergency cases. They refused to see me, which behaves in illegal manner. When asked to speak to manager, person said it was him. When asked to make a complaint they provided fictional administrative number that leads nowhere. Business should be SHUT DOWN!!! GO ELSEWHERE otherwise they’ll take advantage and kick you to the curb when you need help.

I deal with them many years Very welcoming Helpful team very professional ….