Direct Nissan (Dealership)

Diana from Direct Nissan was so incredible to me throughout the process of buying my new car. She was not only knowledgeable but kind and friendly during all my visits, phone calls, messages, emails, etc. As you can tell she was there for me anytime I had a question or wanted more information about something. She didn't work 9-5 and at 5:01 completely ignore her customers because she truly cares about making every person who walks into her office happy, satisfied, but more importantly excited about their new purchase. When she called me to tell me she had received my car earlier than expected, her pure, genuine joy and excitement for me completely changed my entire day and my worries took a backseat. I think at one point on the phone with her I was jumping up and down that the car came so quickly and that I was finally going to reach a big goal of mine. After losing my first car in an accident, it remained a dream for years that I would own a car again. She was so patient and accommodating, explaining everything from start to finish, which helped ease my anxieties and build the necessary confidence needed to make a big decision like this. I went to several other Nissan dealerships way closer to me looking to purchase the same car (super awesome Nissan KICKS of course :)), but didn't have the right amount of confidence and trust in the salespeople I met at each location for various reasons, honesty being a big one, but also customer connection, which I geel is extremely important. It just didn't feel right and I was starting to doubt that I should be purchasing a car at all, which is not at all how you should feel when you walk out of a dealership, purchase or not. If I didn't decide to call one last Nissan, even though it wasn't exactly the closest, I would not be the proud owner of a KICKS and I wouldn't have met Diana. I would most likely be sitting in a Honda right now because that's where I was heading if I decided not to call Direct Nissan. Diana is an incredible leader, educator, saleswoman, employee, and overall incredible person. I knew from our first meeting that I was buying my car from her and know to this day I made the right decision. She was honest and aware of the impacts our economy is having on the automotive industry, but unlike others I met with, she didn't use it as an excuse, rather it gave her the drive to keep searching and looking for a solution that would be the right fit for us. I am so lucky she was able to find the car I wanted, but I know if I was unable to get a KICKS, she would have found a good fit for me regardless. am very grateful I decided to call one last Nissan before walking away, otherwise, I wouldn't have found the wonderful salesperson/friend that helped me realize my dreams and change my life.

I usually don’t like to leave bad reviews but I am at point this dealership didn’t leave me any other choice. Bought brand new 2023 Pathfinder for this dealer, All buyers please be very CAREFUL with their transparency issues and lack of honesty.1- I have paid 999+tax for my full SUV tints and later found out they have only tint the front 2 windows and deliver the SUV hoping the customer wouldn’t found out since the windows had factory tint shade, and still charged me $999+ tax. And only Tinted 2 front windows.2- They charged me $1799+tax for running boards, and were installed after market boards which cost less than $200, revived a quotation for original Nissan ruining boards which is costing $1460 including part and labour, but this dealer has charged me almost $2000 for after market product.3- they charged me $1799 + tax to install 3MM after 2 weeks it’s started peeling off, after telling them it’s been more than 2 months and still not taken care of, requested to get a refund so I could get it done by myself, but forced to get done by them and they refused to give me a refund.4- 2023 Pathfinder was purchased branch new, after driving 200km the passenger and driver seat started wrinkled up and sinking, not padded well, brought this to their attention but they trying to give me reasons and try sending me to a third party and make me run around.I want to share all that so people are aware and I will take this and escalate to Nissan Canada, Nissan Corporation as well as OMVIC. This is very deceiving and unethical.After discussing this issue with them, they are giving me the story that you have signed and had so many i initials on the contract to accept it, I am profession and hoping to get honest transaction but not knowing they are ripping me off. I will take every possible step to take it further.Initially I had given them good review but not knowing what they have done with me and during transaction they are all after you, once it’s sold you have to be after them to resolve the issue.

Moe really helped us with assisting us in finding a used car that meets our expectations and price budget like the car comes fully loaded, top trim level with low mileage and very good safety features like the cameras and blindspot detection, as I am a young beginner driver. He also listened to our concerns, and showed us all the packages and technology like gps navigation that was included in the car along with extra and existing warranty. Although there was a delay for a negotiated cosmetic appearance damage repair. There was miscommunication of what time the car was going to be finished as no one was on the same page in terms of coordinating the remaining things promised to fix. Several emails, and phone call correspondence and still on the pickup date some things were not sorted out 100%. We were not in a rush to pick up the vehicle immediately - It was the fact that my dad had to apply for a day off from his job in order to sign off on the closing deal documents so we of course wanted the car that day as that work absence would have been wasted because they were urging us to pick it up early or as soon as possible. Even after multiple confirmations for the appointment, the final product or sale of the vehicle was compromised. This was outside our control, as the replacement parts ordered took time to install. However we appreciate that it was resolved within a day by the evening and ready for pickup, as well as a 100$ gas gift card was offered by Aarman to compensate for the time and waiting period. I have studied international business and marketing in University so I would advise next time it would be better if management and everyone was aware and alert of what happens both on the bargaining side of the table and the final wrap up as it leaves no room for error, misunderstanding or confusion as what was promised needs to be delivered and not forgotten about. I would like to point out that the front desk reception was also helpful and offered us drinks and made us feel welcome as customers, it definitely took away some stress and we appreciate their kind gestures and greeting us. Finally, I would like to say despite the mix up the sales team is very responsive at handling difficult situations, and tried their best to meet our demands, and we are satisfied and enjoy driving the Nissan Rogue as a reliable family car.

I gotta tell you, I had the best experience at this car dealership all thanks to Kim.Not only was she incredibly knowledgeable about all of the cars and services, but she was also just a pleasure to work with. She made the whole process of getting my car serviced a breeze.She was always available to answer any questions I had and went above and beyond to make sure I was completely satisfied with everything.I highly recommend her and this dealership to anyone in the market for a new car or in need of service. Kim, you're the best!

Excellent customer service from Brandon and all the staff from the service team! Brandon has been very helpful and responsive to all of our questions. Their team is very efficient and professional and they fixed the car within the same day. Highly recommended!!

Had a great customer service experience with everyone at Nissan, especially Diana Christie. Where everyone was friendly and helpful, Diana was also attentive to my needs when I was looking for a car. When I had questions about doing some number crunching, Diana’s knowledge and support helped me work through it all. She listened, was very helpful, and followed up to ensure I had everything I'd need.

Current review:Still good 4 years later.... went for a safety inspection. Great service. Brandon at the front desk in Service Department was great - professional, helpful, good customer service. Offered free shuttle service. Bobby on shuttle service was excellent! Very personable, kind, caring, clearly loves what he does. Overall had a great experience. Nissan even vacuumed and cleaned our car for free! Thank you!My review 4 years ago:Clean, bright, friendly helpful staff. Approximately 4-6 cars on demo when you walk in. Lots of cars on lot too. Quick and easy to set up a test drive. Very knowledgeable staff (have sadly been to other non-Nissan dealerships where my husband knew more than the sales people- not good). Would recommend buying a car here. Husband and I are looking to buy the Midnight edition of the 2018 Murano. We worked with Jason Okolisan - very knowledgeable about all Nissan Cars, drives a Murano himself and is very professional... Saw a Reader's Choice award on his desk - well deserved!My in-depth review:We were greeted immediately with a friendly smile, handshake, professional representative and immediate attention to our individual automotive needs and questions about various Nissan models.If we could give a higher than 10/10 rating to our sales consultant, Jason Okolisan, we would. He went above and beyond to address all of our needs and concerns. Excellent customer service. We saw a Reader's Choice #1 award in his office and it's easy to see why.Jason made the process of helping us make our purchase decision easy. We didn't make things easy for him in the least and were probably one of his more challenging clients to work with. We had many factors affecting our final decision and as a result looked at a variety of models. We also considered other nearby automotive companies and models before we came to Nissan but we ultimately felt we were serviced the best at Nissan and the Nissan Murano 2018 Midnight edition met our needs best. And we couldn't be happier with our decision!The Financial Services Manager made the financing process quick and efficient. Any questions and concerns we had were immediately addressed. We were pleased with the service.The experience of taking delivery of our new Nissan Murano 2018 was great. We even got a few pictures to remember it (and have taken a ton within our first week of having it)!We would give Nissan and our experience at this dealership top ratings because we felt we were serviced with care, professionalism and integrity. Everyone we worked with gave us their undivided attention and took the time to answer with care all of our questions. The test drive was pleasant and educational and ultimately made us choose our Murano. We are happy with our decision and have already spoken to my parents about getting a Nissan... They're interested in the same Murano 2018 but in grey/silver instead of the black we chose. I guess we'll see what happens! Thank you for everything. Excellent team at this Nissan location!

We purchased a secondhand vehicle recently and had a great experience with this dealership. Bashir was super helpful through each step of the process of us buying our car. Everyone we dealt with was extremely friendly and they went above and beyond our expectations.