ISW Uniforms Oakville

The two times I've come in to purchase something, they were out of stock. The first time I could understand because it's was a few weeks before school started but the second time, it was 3 months after school started. And when I did come in to pick up my items that had to be ordered in, the items couldn't be found in the back. Either it was accidentally sold to someone else or given to someone else? The prices seem a little high for clothes for my 4 yr old considering how small his clothes are compared to what I can find out in retail stores of a similar color and design. I wish I could just buy the school patches and see them on myself to the shirts and sweaters. Aside from all that, another review mentioned that the staff are young and aren't very helpful, but I've had no issues. Even though the don't seem adequately staffed, I was still able to find someone to help me and had no issues with their ability to help me. And as for the items that I ordered that they lost, they did order it again for me and still managed to get it in on tim, though when they went to look for it on the back, they couldn't find it initially. The had the name or info mixed up or something but I'm just glad it was resolved.

Hardly anything in stock at the store. Ordered uniforms 4 weeks ago. The girl working at the store said they get deliveries every day but until today no one has called me back to say that my orders have arrived. My daughter starts JK next Friday! For the past week or two, the line goes straight to voicemail when you call them and their voicemail box is full. Unbelievable.

I understand why their rating is so bad. They promise they will ship uniform when it arrives, but instead call me to pick up. I tell them they said they'd ship. Okay, so I wait two weeks. No delivery. I go there and they have rows of pickups in the back. If they were never going to ship, say it up front.

What an utterly terrible experience. Yes, I left shopping until the last minute, as did MANY parents. I expected the lines and wait times; what I did not expect was for them to be OUT OF STOCK!!! I could only find ONE size 5/6 unisex t-shirt (I needed more than one), there were no long sleeves (in either colour), and no sweaters at all! The staff were useless (may help to hire adults instead of teenagers when this is your first time servicing such a high number of customers), I had one guy helping me and would start helping others while in the middle of helping me. He couldn't find me any shirts (the one I found was after I dug through all the mess on the shelves). They told me to order the rest online, and that it may" come before school starts. To that I replied "So kids are supposed to go to school naked?!". ISW is SO underprepared

I was very impressed with the live care help online. I wanted pants that had an adjustable strap at the waist and they were very helpful letting me know. I also called them a few times regarding other questions and and they were extremely helpful. Uniforms arrived in good time.

If I could give this place zero stars, I would. Terrible quality. Completely disorganized. Never have stock of anything. They shipped backordered items that were specifically ordered as curbside pickup... and guess what?? The items haven't shown up and they have no tracking information. I never received a receipt for an online order and they can't seem to track it down, even though they had no problem putting the charge through! HCDSB made the absolute WORST decision choosing this company. And before anyone tries to use COVID as an excuse... I could have written this exact same review every year since ISW became the uniform provider.

Ashly was very helpful and patient with us providing sizes and different options

Our school switched from McCarthy to ISW this year. While their pricing is a little better, their service is terrible. We went a couple of weeks before school, the place was packed and there was only one staff member on the floor (Oakville location) - I couldn't believe it. The line ups were quite long. The place is disorganized. (At McCarthy's we had a personal shopper - yes, you had to wait your turn for your shopper - but they took care of you completely.) ISW is like a school uniform rummage sale - you hope you can get the one person on the floor to give you a 2 second overview and point you in the right direction, and then you rummage through all the tousled sizes and hope you get lucky. Of course as most of us know, ISW ran out of supply. I had to place several pieces on back order and when I called at the end of the first week of school no one answered the phone (I tried a couple of times.) ...we are now at the end of the second week of school, I called again, no answer... one more time... no answer. Forget it, I got in my car and drove over - what did I see? A nearly empty store with 4 staff members chatting (right near the phone) at the front desk. (At least I can say when I approached the counter I was promptly attended to and had no hassle returning the one remaining back-ordered item; all of my other items were there. Of course, when they were placed on back order I was told they would call me when all pieces arrived, but that I could call to check and see if a partial was on site. Again that would mean they have to pick up the phone.) On my way out I grabbed my cell to see if maybe - just maybe, they couldn't hear the phone? No, it rang loud and clear and not one of them moved to answer it! I hung up and called back - again, no one answered. One of the staff looked around the store and met me in the eye, (but did not answer the phone) I could not believe my eyes! In the time I was in the store they did not receive one call - so it isn't a case of the phone ringing off the hook, they just could not be bothered to answer it. I find this totally unacceptable, especially with the back orders they've imposed. The very least you could do as a supplier is pick up the phone to save your customers' time and gas. (I would have been so much more irritated if none of my back ordered items were there and I had driven over.) I will certainly find out what kind contract the school has signed with this provider. They should not be our only option! No - I would NOT recommend ISW.

Where should I begin..this company has very poor quality of clothing, terrible service and overly priced uniforms. I had perchased from McCarthy last year, and the pieces of clothing still look great even after being worn for over a year. I had bought from ISW a few months ago and every thing I bought looks terrible and worn out. I bought a zip up and the zipper broke in the first wash, the pants have faded to a dull black (the McCarthy ones look better after a year of being used) the pants get so linty from the top near the waist area. If it was possible, I would give a zero star. The staff was friendly but very unorganized. I have to go in myself to check if my order had come.(McCarthy did shipping) it was a waste of time and gas. They don’t bother picking up the phone, overall very unorganized. The clothes are very expensive compared to the quality. The school board really needs to change the company.

I have never complained on a review site before, however my degree of frustration and dissatisfaction has led me to do so now. The quality of the product and the purchasing experience is sorely lacking compared to McCarthy's. Items ordered weeks ago, which we were assured would arrive last week, are not in yet and school starts in two days. The availability of several items was reduced or non-existent, when in the store two weeks ago. Two staff were working and they both provided different information around the required items of clothing which caused several minutes of confusion before one realized she was wrong. My daughter has particularly long legs and barely fits into the longest size yoga or youth pants. Several items seemed to fit oddly, bagging in certain areas and pulling in others. I am not sure what we will do when she grows a little more. They said she would likely need to go into adult dress pants as her only option but the fit on these looks so uncomfortable I am loathe to ask her to wear them. To top it all off, our bill was more than I have ever paid at McCarthy's and for less items of clearly poorer quality.