Laval Auto Depot

I asked 4 questions, none of which were answered correctly about a $70,000 vehicle I was prepared to pay cash for. The response was I should picky. The sales staff could not tell me which of the 2 audio packages the car came with, or any other package the car had. If you sell a car as fully loaded you should at least find out what that means.

Had a great experience here, big thank you to Victor for that. He was open and helpful throughout the process, making it an easy decision in the end. Definitely recommend!

A big thank you to Victor, because of him and his amazing service I was able to buy my first car at 19. I needed a car fast and with the criteria I gave him he was able to find me the car I wanted in a really short time. I would 100% recommend Victor at Laval Auto Depot!

Victor was very accommodating and easy to deal with. Even picked me up from the airport. Sold me a great vehicle. Would buy here again.

I bought my dream car from Laval Auto Depot in April. The car was very clean and in a very good condition . Normally when you buy a used car you go to your mechanic to check .But it wasn't my case because the car comes with an extended warranty form manufacturer.It was an easy transaction with Victor (amazing guy by the way).Definitely recommend Laval Auto Depot .

this place is an excellent dealer, they have some of the cleanest used cars i've ever seen on the market. ask for Vic, he makes the process of buying a vehicule easier than someone would expect. i just purchased a vehicule from Laval Auto Depot and i could honestly say that they made me feel so comfortable, answered all my questions and treated me great. if you are looking for a car, go see this guy. if i had to rate them out of 5 stars, i'd give them a six. Thanks once again Vic

Last week i bought a jetta from this company, they provide me a great service with a awesome deal. Special thanks to victor. He is nice person and very good at customer service

At the sale of the car,The owner promised to provide an inspection report.The owner promised to repair pre-existing problem if found.He didn't keep any of those promises.I found 2 pre-existing major problems and it was confirmed to be pre-existing problem by his mechanic in St-Eustache.To get this appointment with his mechanic took months. The owner didn't response to my text, he was keep saying he is scheduling but but delaying the appointment with so many different reasons even though he says he will take care of it as priority.The owner's actions and his words didn't match at all.The appointment with his mechanic was finally set to 8:30 in the morning one cold winter day. I was almost there and the owner called me to cancel the appointment saying he needed to cancel because his mechanic's one of worker was infected with Covid19 and they all had to be isolated so the shop is closed for 2 weeks. I told him that I understood. Since I was only 2 minutes away from the mechanic's shop, I decide to stop by and checked it out.They were not closed. it was business as usual. His mechanic told me that nobody was infected by Covid19. Wow... if I didn't go there to check, it would have easily delayed by one or two more months.Anyway. I was finally able to schedule for check up for another day which required to leave the car at the garage. The owner didn't show up at the garage when I dropped the car.When I went there to pick up the car, his mechanic gave me repair estimation of $4000+tax for those 2 problems.But the owner told me that the repair estimation was $2000, then he gave me very sweet options right after to choose, to repair or to get a replacement.Replacement sounded pretty good. So I chose the replacement. He said he will take care of it as soon as possible and I don't have to worry about anything.I bought SRX last year from him. He said this car was from another dealer".I asked for same car in similar condition with similar year and similar mileage as replacement.It's used car so I know that the finding one will not be quick. So I gave him a month and he agreed.But he never contacted me back. He never once gave me status update by himself.I had to text or call him multiple times in order to get a response from him.I was keep asking for status and I did it like once a month try to understand his side. His' answer was always same. Still looking...He says he has 30 years of experience in car business. I guess he now has 31 years of experience but he can't get another SRX with similar condition with similar mileage for almost a year?As I was keep asking for an update more frequently

Hands down best dealership ever dealt with, Vic is amazing, man of his word and gets it done fast! Would highly recommend the dealer and especially Vic.

After spotting my dream vehicle online at Laval Auto Depot, I called and spoke with Victor. It's been a positive, no-pressure experience and I can't say enough about his people-first service! We were ready to purchase and for reasons beyond anyone's control, had to back out of the deal. Instead of being upset, Victor asked how he can help. If we can make it work, we will - but even if we don't purchase here and now, I wouldn't hesitate to recommend buying through Victor.