New Balance Ottawa

I am a trail runner. Devon the gentleman that helped me out was knowledgeable and just a nice guy. There was a very nice woman helping out as well. They got me fitted and I was on my way. I would not hesitate to recommend this store. Great product. Awesome service.

Wonderful store, wonderful staff. Was incredibly helpful, had exactly what I needed, didn’t push but asked if I needed anything else.

Paid 250$ for shoes after tax here and they're already ripping after 1 month of very very light wear. Brought it back and they exchanged it for another pair and same thing happened but this time it was a final sale and no possible refund so I'm stuck with a terrible shoe that's going to be ripped up completely in a couple months for a quarter of a thousand dollars which is insane to think about. Terrible quality in the shoe

I went in with my elderly uncle to purchase shoes for him - Keegan and staff were patient, knowledgeable, helpful beyond expectations and a super mix of friendly and professional. A terrific customer experience for a great product. Highly recommend!

Great in store service!However it has now been 2 weeks since I ordered my shoes with them in store since they didn’t have my size and I’m still waiting for them. If I knew it would’ve taken this long I would’ve just ordered them online or gone somewhere else.Update Aug 11:Shoes received after two and a half weeks. Quite slow but it’s definitely not the stores fault. They were so kind and patient on the phone when I would call! I give this store’s customer service 5 star! Amazing!

I want to share my recent experiences with Devon and Brendan. Both were courteous, knowledgeable about their products and very helpful in directing me to the right shoe for my walking exercise (4-6 km daily), the 840 and another pair, 990 for everyday use. My thanks to them. A wonderful experience.

I had gone into another athletics store (not mentioning names) looking for workout sneakers and the attendants there seemed disinterested, showed me a wall of strictly black and white shoes (boring!) and left me to figure out things for myself. Of course, I walked out. I noticed the variety of styles and colours as I walked by New Balance and (I'm so sorry I forgot his name! R...) the young man was soooo helpful, patient, knowledgeable and informative. He provided me with additional options to suit my needs and I got the perfect sneaker for me. It was not even the one that I was going to settle for but he suggested that I try it and voila! Perfect! I will be happy to go back for my future sneaker needs. The shopping experience was great, absolutely satisfying. Bravo!

I had previously purchased a pair of New Balance 990's from the New Balance store in the Rideau Centre. After several months of light use, there was some premature wear on the inside of the shoes. I brought the shoes into the store and the manager, Musa, examined the shoes and discussed my concern with New Balance's General Manager. He offered to ship a new pair of shoes to my home. My new shoes arrived today and I couldn't be happier. Thank you Musa (and your GM) for being so pleasant and understanding and for standing behind your product. New Balance are great shoes and this experience reinforces my belief that New Balance is a great organization and that the Rideau Centre store's staff offer exceptional customer service.

Jessie is killer, excellent customer service and quite friendly. Quick with style suggestions!

We had such a good customer service experience there. My partner and I both have problems with our feet and ended up walking away with very comfortable shoes after being given a lot of time and attention by one of their sales associates. It was clear that he really loves his job and the shoes, and he is very knowledgeable. It felt like a really sincere and authentic interaction where he truly just wanted us to find what would work for us rather than pushing someone on us for no reason. I don't live in Ottawa but the next time I'm in town I will be back!