Printful: Print On Demand & Fulfillment

They don't tell you during checkout that customs, duties, and taxes might make your order cost 30% more than expected, but that's what happened to me. I live in Toronto, the company is based in Mississauga, but they shipped my order from Charlotte NC and charged me $60 on my $200 order. Just awful

They have terrible customer service when they lose your orders in transit or do not ship for whatever excuse they provide. They assume no responsibility and will not give refunds until 2 months after an order goes missing. But apparently they understand your frustration. Do not order if you are in Canada as your orders will not likely arrive on time or possibly at all.

Horrible customer service support. Normally when you pay for an item, you get the item. Apparently when they hire a delivery company to deliver your package and the delivery company loses or doesn't deliver, Printful doesn't hold anyone accountable except the paying customer who shouldn't be held responsible.They say they understand your frustrations, yet can't do anything if Canpar (delivery company) says it's been delivered. Nobody but the paying customer is held responsible. If you use these guys for print on demand, find another company. I used these guys for my business, but it's the last time. Seeing they only care about making a profit, and not caring whether or not the customer received their shirt , makes your company look bad too. Not only does it take months but they don't do anything about it. Naturally when this happens, even as a small business owner, refund your customers for their non existent shirt. Don't be like Printful and only care about taking people's money whether or not they have received their product. It's horrible business practice. I hope they will hold the delivery company responsible for losing / not delivering a customer's shirt in the future. It's only a few dollars but a company should never ever take a customer's money and the not give anything in return. They say that if the delivery company says the package has been delivered, they take their word and nothing can be done, unless the delivery company tells them that they didn't deliver the package. No proof is needed from the delivery company showing a package has been delivered. If this has happened to you, which I'm sure it has to many peeps, consider reporting any business that does this to the better business bureau/filing a small claim court. If it's happened to you, chances are it's happening to many other people and that's why it's still happening.It's wrong. Stay safe, keep safe. Cheers.

its weird how so many reviews here are so bad, but when I bought a shirt from speedcubeshop that may have been printed here, it looks just fine. it just smells like Elmer's glue

I’ve ordered from printful on three separate occasions and each time the items were poorly printed. They barely used enough ink for the print. I could see the tshirt through the image. They put a paper in the package saying “your shirt looks washed out because we used a special finish. After the first wash, your shirt will be fine.” Well, after the first wash the shirt looked worse than when i received it. When I contacted them, they said they asked for images, they were apologetic and then they said “ There’s nothing we can do.”In fact, what they should have done, was reprint my orders with the RIGHT amount of ink so the images and words were not faded.Their customer service is terrible. I was testing out their products so I could buy in bulk and I’m glad I did it this way. I’m relieved that I didn’t order 500 poorly printed T-shirts.I’m disappointed in how printful dealt with my concern as a returning patron. I will never buy anything from them again nor will i refer their business to anyone.

I started using Printful because they are integrated with Squarespace.I placed an order which was dispatched in 2 shipments. The first arrived but the post office could not find the second package on their shelves. Maybe it was the post office's fault, maybe it was the courier's, maybe it was Printful's. I don't know and I don't really care; it definitely wasn't mine.When I contacted Printful, they said the package had been returned to sender and that it would be reshipped to me as soon as they received it back at their warehouse. I don't personally consider this great service but fine, I let the issue go.Three weeks later, I reached out again for an update and was told returns aren't a priority for couriers" and it could take up to 8 weeks(!!!) for it to reach their facility

Poor Quality, worse serviceDecent tools. Poor quality. Worse Customer service.The garments i’ve had printed with them have all had the inks peel and crumble away. YES. Proper care instructions were followed. Inside out, cold wash, gentle detergent, never machine dried.I made one complaint after i had sample order lose ink within a month. They sent a replacement. Same deal happened.I finally decided to write a product review on their website and now i’m being bombarded with questions essentially arguing that it’s my fault the garments have lost their print. “Visual signs of wearing,” all so that they can justify not approving my review.So here’s a place where i can be honest without censoring.You’re buying clients will not complain to Printful, they will turn to you.

Best web interface to design or upload graphics to accurately embroider on blank clothing items. The website can filter items by availability in Canada which allowed me to pick custom hats which arrived so quickly. Great way to support a local branch. This operation is an example for how to succeed in a new era for business.

Printful is an amazing service. The print quality is amazing and the fulfillment is fast. They offer Canada Post and Rivo for courier, which makes it really easy to ship products to my customers. The shipping times are excellent and I can get my products to my customers in Toronto in one to two business days!I use Printful for all my custom printing needs because they have such a wide variety of products available. They have great customer service too! I love working with a company that is operated right here in the GTA, plus they offer worldwide fulfillment centres as well!I highly recommend Printful if you want quality prints at competitive prices with fast shipping times!