ServiceOntario

Great service from Lacey. Got everything updated for me in record time. Very pleased with visit today.

Called a couple days in advace. Asked what documentation i would need to transfer ownership as well as get truck plates. The worker asked what year it was. I told her a 1991 chevy siverado. She told me everything i needed to do so except for an appraisal. I go in for my appointment and then get told i need an apraisal. Proceeded to ask why i was never told to have an apraisal when i called 2 days prior. I was cut off. the worker began to seem aggrovated and raised her voice talking over me. It was very unnecessary being that there were 3 people in the building other than myself. This location has very poor customer service as well as lots of mis information.

A very good service center in Chatham.In this center, you can obtain a health card, renew a car license, renew a driver's license and several services as well.And nice employees

Great team at this location. Staff is friendly and efficient. Patient with the older folk as well.

Very polite staff - and they move quickly/efficiently.

Very satisfied with their service. I've been there twice. Ladies working there are very nice and helpful. Even if they didn't pick up the phone to make an appointment, they replied right away to my email.

I would give this multiple negative stars if I could.This is the most inefficient, slow, disorganized location of service ontario, other than the location on Wellington St. in Chatham. Both places seem to have lazy, untrained and unknowing employees. Both locations spend their time making people wait while they seemingly do nothing.The location on Grand goes out of their way to tell people at the door that they are booked solid and unless that person has an appointment there is nothing they can do for them. Meanwhile inside there is only one person who is actually working the counter and that person does not listen, nor is helpful to the customer she is serving in any way. I went in there with an appointment, waited almost 40 min after my appointment time listening to her tell the people she was serving that she could not help them. Then she finally said to them that if they could come back with such and such that she could do something for them...to which they replied they had it (it was in their hands). Then after 40 minutes of miscommunication she finally did what they needed and they went on their way.Then it was my turn finally. She took a skim over my paperwork and let me know something was missing....a stamp from my Dr. I ask what was missing. Her response was that the Dr. had to stamp it with pertinent information so I would have to go back to that Dr. and get her to stamp it. I explained that I waited 7 mths to see that Dr. and now she wanted me to go back to Windsor and see if she would stamp it? Her answer was yes that that was all I could do. I left very upset. Went home and actually read the paper...that stipulated the paper could be printed or stamped" and all that was needed was the Dr.s name and address. I filled out the Dr.s name and address in pen

Negative stars for the lady in charge of making appointments … When I Had to get a replacement health card, making the appointment on the phone was real joy… The “lady” was not pleasant at all! But when I got in to pick up my replacement card the gentleman that took care of me was absolutely amazing and very friendly.

Very nice jovial staff despite the pandemic

Absolutely disgusted by the 2 workers in service Ontario today in Chatham. I went in after having major foot surgery. I got a ride to the doctors to pick up paperwork for a handicapped temporary pass. The first worker refused to accept the paperwork because the doctor forgot to write my name on both pages eevn thought it was the same document. I wrote my name down and got back in line. The second worker let would not accept it because we didn't go back to the doctor to have mu name written on top of a paper that was all clearly filledout by the doctors office. My ride drove me back across town. The doctors office was furious that they sent someone (in my condition) for something so ridiculous when it was clear the whole document was completed by the doctor. At no time was I offered a place to sit and my place in line would be held. There is no handicap door open button at this location which makes it extremely difficult for anyone with any sort of disability to access the location.