National Car Rental

Booked on Expedia where it makes no reference of mileage fees. Learn at pickup that they charge you for every km you drive on top of what you pay for the rental. Nothing is included. Total rip off! Wish I would have read the other negative reviews before booking.

Due to extra mileage charges (.38 a km) the rental was going to cost me 3 times as much as renting from enterprise who gave me unlimited mileage and a 5% discount for being a national member. The employees were very nice and courteous and gave me great service by I returned the car after 5 hours because I could rent one next door fromEnterprise

Do not rent from here, bad customer service, extra charges for mileage, it would've been easier for the girl to tell me what wasn't wrong on the car than what the pre-existing damage was.This is a franchisee not a corporate store so National doesn't really care they this branch is running their name into the ground.Go to Enterprise right next door, they know how to deal with customers.

Scam artists. I had a chip in the windshield that was pretty large. I figured it might need to be replaced so I priced out a new windshield. I was quoted $275. Ended up busy and unable to replace it myself. National replaced it and charged my credit card $609.THIEVES.

Flew into Grande Prairie and went to the National Airport kiosk to arrange a car rental. I had a confirmed reservation made for me by AMA Travel for that car rental but the contract they gave me was for double the price. After an hour of talking to my travel agent and the owner of that kiosk I still had to pay more than my reservation. Due to efforts made by AMA Travel I received a refund from the National Airport kiosk for the amount I over paid. So my impressions of this particular business are that they do not accept the terms and conditions of reservations made by their corporate offices. I suffered delays, frustration, and worry because I did not trust this business. The star is for the efforts made by this business to return an item I left in the car.

Terrible experience. I booked through the national app as I am a regular member and to my surprise when I got there the price was completely different. I reserved the car for 30 hours and My rate went from 40$/day to 89$ PLUS Km. So through my app I was only spending 85$ For the trip. By the time I had returned the car my bill was $300 - for 30 hours. Completely unacceptable. They were lucky they were the only ones available for my 1am landing. Extremely frustrated and disappointed. Don’t recommend to anyone. They are a franchise who set their own ridiculous prices.

Booked a car 4 weeks in advance for $90 one way to Edmonton.Called me the day before said there would be $490 extra leaving me struggling to find a vehicle as most were booked.Found one over $200 cheaper right next to them Budget.

I actually haven't rented from National in 15 years - and my recent experience reminds me it was for a good reason. I've had to ask multiple times for them to email me a receipt (which as of this moment I still don't have), and absolutely no common sense on the refueling policy. Won't be using this branch or any other National again. Lesson learned. More than once. Kicking myself for not sticking with my instincts.

WORST CAR RENTAL EXPERIENCE IVE EVER USED!!!!! I Rent vehicles often for work, always use Hotwire for best deals. Booked my rental over a month in advance for my best friends wedding was told 395 plus 200 deposit with 100kms a day for our 8 day trip. Get to the kiosk after travelling for 18hours to be told that they set their own prices, didn’t get the kind of car I booked So my 6’4 partner would basically have had to fold himself in half to fit and instead of 34.00 a day They wanted me to pay almost double so just the rental would be more then what we were supposed to pay total. The person working was no help and rude and didn’t listen to anything I had to say she just said I could go with another rental company but I’d have to come back in the morning because they were both closed which is a 3.5 hour drive and then I’d be charged 38 cents per km over the 100 I was allowed per day which again would have been more then the original price I was given. I’m never using national again! Stay clear because this company has zero customer service or care you can get a better deal from both other airport rental places when you land without even booking in advance!

Dropped car back at YQU airport. No customer service agent working to facilitate the return. We were not told to just drop the keys in the box. No one working at this location to confirm we had returned the vehicle with a full tank of gas and that there was no damage. What if car was hit in parking lot before they finally checked the vehicle?