Avis Car Rental

Rented a Sonata through Costco, but was given a Mitsubishi Outlander instead with a 75% gas tank. Owner assured me it wouldn't have to be returned with a full gas tank and I took a picture of it in front of him and he said not to worry and to return it the same way. When car was returned, he forced us to return it with a full gas tank, even though we showed him proof, he didn't care. I had to call Budget for a refund on the gas difference. I also tried to call the owner directly and when I told him he had lied, he hang up the phone.Rented a few times some years ago, there were never any issues, I suppose it's all going downhill. Will never come back. Here's the photo, too bad this place became such a deceitful business.

Even if we reserved with a week of advance, we got a last minute call saying they didn't have any cars. We went to the store anyway and the employee was very defensive from the beginning. Didn't try to help at all, said it was out of his hands and said we should try to call the central to solve the problem, what we did immediately, but guess what, nobody answers. We had a trip planned and things we had already paid for. This is by far the worst renting experience I've ever had. Probably they just jumped the opportunity to rent to last minute clients paying the absurd price for summer. Not serious at all, don't recommend.

I wanted to write about the worst car rental experience that I had in Montreal in this place about a year ago. When we arrived we had to wait for 30 mins till the girl who was working there even notice us. After she checked our license she said that since it is your first time renting at our place you should bring a proof of address. Once we told her that we have other experiences with renting car in Avis and we have never been asked for this document, she literally yelled at us and said: this is how our place works. If you don't like it go and rent a car from another place". As we were in a rush and this was the closest place to our home we went and picked up a bill as a proof of address and could manage to get the car. The day after

I will never use this service again. We reserved 2 weeks in advance with our Costco membership. We arrived 10 mins early for our noon reservation and had to wait over 30 mins for our car while they brought it from another location. We were told they didn't bring the car over before because they had to take us on our word despite the reservation. We were running late getting out of the city because of this. I can't imagine what would have happened if we had been alittle late picking up the car.

This is the best spot in the city due to the great customer clientele you receive. They make sure to take care of you, the gentleman Mike makes it worth it with his great energy!

Owner is very entitled and rude. I parked in a wrong spot even though parking lot had no clear signs. He came up telling me to read the sign, when I said that I don’t speak french he immediately said “This is Quebec!”.

Didn't like my experience there... I regularly rent cars with a corporative account at Enterprise and will continue to go there... Avis has rude customer service and asks for things I've never had to provide before (e.g. last gas station receipt, etc.), and also they don't allow to drop off the cars outside of the opening hours, it makes things very complicated. Never going back there.

I wish i could give them a 0. Booked a minivan for a move out more than a week prior and they called back one day before the move out to say that the van is no longer available. This is ridiculous and a disgusting way to treat a customer. I would not recommend this company to anyone.

Manager insulted me immediately after I greeted him on the phone. I was calling to inform him I was going to be late, which is no reason for any employee (let alone manager) to be rude and adopt an unprofessional attitude. Manager made me and my party feel unwelcome. I would way rather pay a premium and receive quality services from a competitor than do business with Avis at that location again.

Location is good, fair price and car was clean and economic. Staff friendly.