Enterprise Rent-A-Car

From the first time my husband called to confirm our booking he had horrible customer service. The managers name was Danielle and the sales rep David. David was more concerned about leaving then worrying about the customer service he should be providing to us. Not once was there an apology, until the end when David informed us a bad review affects his pay! The vehicle was the wrong size suv. The list goes on..

Made a booking they had no cars we drove from quite a ways away. They weren’t willing to help. We drove 40 minutes and all they basically juat told us they have no control of the bookings. I would not recommend this place. The lady behind the desk was rude and interrupted me twice. She explained there were two rentals to go out. One was likely mine but she was not giving me a car. I have rented cars literally hundreds of times and never had an experience like this. She didn’t even to try to see if it was me. I was hoping to rent the car for an extra week. Awful service.

Started off by booking an apt to pick up the rental car, when we arrived the shop was closed and had to wait over an hour before someone showed up. They tried to tell us we were in the wrong place, when we confirm the morning of and the apt time. No vehicles were cleaned or ready to go, had to wait even longer. Drove home over 4 hrs and realized the breaks were failing. I was given a vehicle with failing breaks, we have called well over well over 4 other locations to have the vehicle exchanged and apparently the rental company has no vehicles, called customer service, and still three days after still nothing heard from them. One of the employees told us that we have insurance if we crash the vehicle, or if the breaks fail they will repair them. So glad my families safety is so important to this company that I can rely on insurance policy to prevent an accident or even death. Amazing isnt it. Called customer service again today and the rep was rude when we asked to speak to management and cut us off putting us on hold, finally got through to a manager. Will we have to drive this vehicle back well over 4 hours to get our car back where it broke down in this car with no breaks? I bet we will… I would not recommend this company to anyone, be careful what you get.

Usually use the Kingston locations but whenever I've used this location service has been good. One problem - not a lot of room to leave a car when renting.

Reserved a car and told them I was waiting for a cab to pick up. They called back and told me they couldn't wait. Question if I reserved the car for overnight what difference would it make if I was waiting for a cab and the cab service was slow? They had my visa number and it was reserved to me?

Excellent service from Shannon from start to finish! Great follow up too - I would use their service again.Awesome customer service - Thank you Shannon

Oh my....I was given a Reservation # for Enterprise Napanee. After reading these reviews, I'll be going to the Kingston office. WowManagement you really need to hire Customer Service individuals.

Lactation is hard to find and not very professional. But rental was there on time and it's nice to have a spot in Napanee.

The attendance from Matt at Napanee's office was perfect, attentive and professional. Our car was impeccable. But the best of everything came later. I didn't realize I'd missed all my documents, wallet and money inside the car that went to Kingston right away. On the next day Matt found me on the internet (my cellphone doesn't work in Canada) and then brought me everything where I was. I really appreciate everything and congratulate for his effort and service.