National Bank

The best treatment I have ever received at a bank! I had to work with this bank for over two months because of all the things that I needed to complete and the professionals always showed kindness and respect.The biggest thanks goes to Matthew Gagne for his professionalism, diligence, following up in a timely fashion, and pleasantness.

If a chain is only as good as its weakest link then a bank is only as good as its weakest branch. This is undoubtedly one of National Bank's weakest branches. If you apply for a National Bank card and are asked to bring ID to a local branch, choose any branch rather than this one! They will take it and promise to forward it onwards to the assessing department and then totally forget to do so. Their incompetence is quite epic!

Great customer service at this branch on Baseline Rd. The manager Mary Grace has gone above and beyond her responsibilities to provide service that the bank's no frill brokerage firm doesn't provide on site.

I received outstanding service from Craig Robinson regarding a mortgage, and was offered a great rate. He was one of the most informative, meticulous and pleasant financial specialists I ever dealt with. He deserves praise for the quality of his work, and would recommend him without any hesitation to family, friends and colleagues.

My business partner and I have been facing an issue with Customer service for almost a week. Could not reach anyone for help. I showed up to this branch and Mary Grace gave the best experience. Not only support when I arrived, but also following up with referring me to the respective the specialist. She has done her best and more. I would have given 0 stars to NBC if it wasn't for her. Nobody was able to support but her. She adds value to the branch. Cheers

I am very concerned about this bank.I paid my loan 10 days ago and I am supposed to receive an email and I didn't then I called 5 days ago and still no solution, I feel like they don't care about this by the way I am supposed to pay this loan by 5 years from now.I really would like to thank Mary Grace because she helped me to get through my problem and she was kind and respectful. Sometimes these people can change your perspective to anything.

I had appointment today to open up a new account with National Bank, as a first time customer I can say i was very pleased with the customer service. As i waited for my appointment inside the branch I had multiple different employees ask me if there was anything they could help me with and they were all extremely nice. The advisor who helped me get my account opened up was extremely helpful and very knowledgeable. He was able to help me with everything i wanted to do as well as answer all of the questions I had.

I have zero satisfaction with this bank and specifically with this branch.They have zero experience and knowledge about the credit application process.

I find the staff of National Bank located on 780 Baseline road completely incompetent, uneducated and unaware of the fundamental rights of the client. I deposited a significant amount of money through another financial institution in this bank and I was told of a hold on funds for ten business days. After FOUR MONTHS, I wrote a check to settle a transaction at another financial institution and BNC did not honour my check. I visited the bank immediately to inquire about the reason. I was told that the manager had put a hold for SIX months (!) of which I was never informed. This act of staff not only shocked me, it infuriated me and I called the head office. I got my funds eventually but the damage had already been done of a bounced check plus mental stress and terrible pressure. I made a complaint and asked for redress; the response was negative, uncourteous and unacceptable. When I contacted the manager, Mr. Brian Ballinger, he was indifferent to my concerns. I closed my account at BNC and would never advise any one to deal with this branch.

Mary Grace is the embodiment of profesionalism and client-service excellence. She is knowledgeable and really cares about her clients.She is a true asset for the National Bank who should use Mary as a standard to measure other employyes and new hires against.