Luisa's Draperies & Interiors Limited

The drapes were shorter than what I had requested -- bolted into the window frame, not above it. The antique cushions that I had requested be covered in the same fabric were thrown out" (her words) and replaced with absolute garbage. They weren't even the same shape."

Always a wonderful experience. Top workmanship. I dealt with Paula and Luisa for several years already for several projects. Would very highly recommend them.

Paula and her team made us feel very special from start to finish as we built our new dream home. We were offered a hot espresso during our consultation and found Paula to be extremely knowledgeable. She recommended products based on very specific requests by us (Canadian made, specific colours and valance style right down to the colour of the chain).Installation came later and Paula’s son Sebastian and their other installer Randy were delightful to work with. They were professional and careful and even took the time to dote on our little baby who was home during installation.When we had a problem with one of the blinds, Randy came out the same day I sent the email and was able to repair it for us. Service that is unheard of this close to Christmas.There’s something special about supporting local family businesses and Louisa’s Drapery is no exception. The care and attention to detail was unmatched and we will be thrilled to work with Paula and her team again in the future.

Very very poor customer service, rude owner and over priced for their product. Will not answer or get back to you for weeks.

Very poor customer service.

Absolutely awesome. Been in business since the 60's and is a family owned business so they have to be awesome, right?

Had a few mishaps with Hunter Douglas but Paula came through and made us very happy in the end :)

Paula is very good with communication and always smiling. She and I worked on our project until I was satisfied. Paula wanted to make sure that we were happy. I believe that she would do that for all customers. I would work with her again.