Enterprise Rent-A-Car

I had a lovely experience at Enterprise due in no small part to Jay who was very helpful. He picked me up from the car dealership and facilitated my rental. Overall he made sure my experience was seamless and smooth.

I was recently helped by the new manager Raj & his Colleague Jaouad. They did a magnificent job at providing me with their best option available and had great customer service. In most cases I’m helped by Blinks and he’s always been one of my favorite staff to deal with there as he’s very solutions oriented and has clear and direct communications skills.

I was promised by Enterprise's call centre that this branch will give me a call since I had questions about vehicles. No one called me the day I was promised the call. I called the branch again 15 minutes or so before it closes. No one picked up the call and I got transferred to the call centre. The call centre agent, John was rude. He initially refused to transfer me to his manager or supervisor. Later, he said that the escalation department is busy. Instead, he tried transferring the call to this branch again. No one picked up at the branch and it closed. I would prefer to not rent from here again.

I dropped the key in the box before 5pm and they charged me an extra day claiming that I dropped them after 5pm. Very disappointed never dealing with them anymore trust is lost.

If we could give a higher rating we would. This is by far the best car rental service we have been to. One of the biggest reasons for our continuation of going to Enterprise is because of the manager, Corissa.Corissa presents the highest level of customer experience, professionalism and kindness. She is very personable and very good at what she does! Every time we go there, our favourite vehicle is prepared nice and clean! The experience with her keeps getting better and better, which is why we will drive that extra 20km just to go to this location to rent a car!Whenever you are haded to Enterprise, ask for Corissa she will give you an unforgettable experience!Thank you so much for the great service as always and we will continue spreading the word.

I had a very pleasant experience with Enterprise. I rented a car for two nights and on the first night, they gave me a call to check whether everything was going well. At the time of renting the vehicle, staff was very attentive and did not rush and explained every little thing. I recommend Enterprise.

If I could give this a zero I would. My insurance company rented a car from here so I had no choice. They gave us a car with a disgusting Petrie dish of stains in the back and smelling of fresh cigarette smoke. They rushed the checkout. Luckily we took pictures. They called two days into a long term rental saying the car was “sold” and wanted it back. They picked it up and said we were responsible for damage to the front skirt/trim. They told us we would have to pay $1000 in damage deductible, blaming us for the damage and that the last person who rented it brought it back without damage. Originally we didn’t think the photos at the time of rental caught the damage but later we reviewed photos and it in fact did show they rented the car with damage. These people and the area manager lie about damage and will try to blame. CYA when dealing with this location.

Super nice and friendly staff, very accommodating and patient. I always rent from here and never had an issue. Totally recommend!