Pet Valu

If you have children do not visit this location. This location is NOT kid friendly at all. On Tuesday, May 30 2023, at around 7:15pm. My son and I approached this Pet Valu to purchase a few items for our dog. To our surprised there was a little white and brown cat sitting at the door inside the store. My son absolutely loves cats and he was in awe! He was crunched down looking at the cat from the outside of the store he wasn’t touching the glass or nothing he was just looking at the cat. All of a sudden one of the employees aggressively approached the door and snatched the cat up while giving my FOUR YEAR OLD the filthiest look. She then aggressively turned around and walked away with the cat in her hands. I would like to applaud this employee and hope giving a four year old a dirty look helps her to sleep better at night and she is lucky I chose to walk away and did not enter the store. Needless to say I did not go into the store after that and I spent my money at another competing pet store who’s employees are kind and treat children appropriately. I will never step foot into this location and advice you do the same if you have children unless you want this aggressive employee who clearly finds joy in bullying children. Please educate your employees this behaviour is NOT okay. Also, I’m only giving you a 1 because 0 is not an option.

The service at this location is lacking. The young man today didn't smile once, wasn't able to apply my coupon to my purchase, didn'task if I had an account and I asked him a product question and his reply was I dont know

Great place. Good selection of canned cat food. Great hours of operation. Hope the prices will somehow start getting lower but that is not about the store - it is universal. Generally , product is not overpriced to the best of my feeling.

I’m reviewing a Kong frisbee that I purchased here and I think that everyone who is looking for a really good sturdy frisbee- this is a fantastic product! I have two dogs that are really intense at times with their toys, but I this is a five star worthwhile by. They come in three different sizes ranging from small to large the one I have it’s a large good luck

I got my guinea pig’s foods from here.They have everything your pet needs, and they staff are knowledgeable.

My cat got a really strong allergy for a food I got from Petvalue. It took me some time /energy /money to find out what was the problem. When i got there the store staff refused to exchange it as it was a bit longer then 30 days . They were rude & keep the bag with open food for themselves as well.I almost lost my cat, money I spend on this food/doctor/analysis.I'll never coming back there & wouldn't recommend this chain of stores.

I was given a gift of a slush suite for my dog in June whose birthday hat was last month. The suit was purchased in advance in March. Lo and behold, the gift was a little small for my dog. We were looking to rent it for store credit or to exchange if for a larger size. It was never worn apart from trying it on for size after receiving the gift. The store refused to exchange it and said, It looks like you're out of $60.""

I was served by a lovely young lady who ran into trouble due to the mispricing in the cash register. When she asked for help, the person in charge came over and was rude. She told me I did not need to speak in a loud voice. I told her I can't hear well and sometimes do, unintentionally. I never spoke to her until I explained my hearing problem. She called me a liar and claimed I was rude to the other sales girl. We both told her I wasn't rude to her. She said she could tell I had bad energy" when I walked in! What is wrong with some salespeople? I'm not well. I'm disabled and this is how you treat a customer?! I've been in before

Excellent store!! Helped with everything!! The girl helpings me was very thorough and explained each product. The fellow helped me bring my goods out to the car!!! I really felt like I was back in time when stores valued their customers!!!Great staff! And a lot of choices to pick from.