Stephenson's Rental Services

Good tools good pricing ! Redirected there from the H.Depot because they didn’t have what I needed

Booked a road saw a week in advance and was told there would be a blade with it. When we arrived, there was no blade. Instead of apologizing, the woman I spoke with was rude. She dug her heels in, kept repeating policy, and took no accountability. Will not be coming back.

Very helpful at the store when renting landscaping tools.

Staff was friendly and the transaction was easy and straightforward. The gear we rented worked correctly and without issue.

Professional, courteous staff with plenty of equipment to choose from and readily available.

We have been using these guys for like 25 years,always different locations,and NEVER a screw up,,used home depot tool rental recently,,the employee needed to be taught about tools! USE STEPHENSONS,,YOU WONT REGRET IT!

Gentleman named NIGEL went above and beyond staying a past closing to help customers who needed tools ready on short notice.Will definitely be returning to this location as this gentleman cares about helping other out to the best of his ability. Thank you!

Customer service is spot on! Castlefield, employees always smiling and friendly too!

Excellent!! Beautiful!! Kind. Knowledgeable. Helpful. Well stalked for every need. Best most helpful warehouse worker ever!

Not a very pleasant experience. Our company has been using Stephenson's because we have an account with them and they have many locations so I've been using them for equipment rental. We usually request drop off/pick up service to a job site. They provide a 4 hour window but sometimes don't pick it up after 4 hours and we would be held liable for the unit until they pick it up, even if it's the next day or days later. I would have my tech wait around for the pick up and they don't show up. I understand that they can't pick it up right away but we also can't wait at the client job site all day. When I asked to speak to someone to discuss this concern the company rep was very rude and just wanted to hang up to phone so they wouldn't have to deal with it anymore. Based on this interaction, I will be working with a different supplier in the future.