Mind Games Conestoga Mall

Price for funkos is ridiculously high compared to other retailers.

Bought a game here for $180, found the same game a few days later for $100. They refused to price match or return it because the plastic wrap was taken off, despite the game being otherwise unopened. I feel scammed out of $80…

Went to look at knives (age 20) cause I collect and thought they were cool. Turns out the company doesn’t allow people below 21 to hold a knife there. Weird since everywhere else in Canada, you can purchase a knife at 18. Can also purchase a firearm at 18. But no, here you can’t hold a tiny little pocket knife. That sure does add up. People were nice though.

Super solid selection of games, Lego, and Funko Pops, including a ton that I haven’t seen anywhere else before which is nice. I think my favorite thing though is the staff. I went in to get a Funko pop for my dad and the lady who was working was so friendly and bubbly and so happy to chat with me about Stranger Things and our shared love for Eddie Munson from season 4. It was just nice after a rough day to see someone so happy doing their work and I will 100000% be shopping at the store again when I’m back in Waterloo. I’ve never had a bad experience at this store even once - they’re just a great group of people.

I would like to share my experience at this store. I bought three lava lamps as gifts at this store in Waterloo. One was purchased two weeks ago and then I decided to go back and buy two more as gifts for my niece and nephew. Firstly, when I opened the sealed lava lamp, the bulb was broken. I went to return one of the lava lamps as it was a duplicate gift for my nephew. The manager on site was unapproachable and extremely rude.I had my receipt for two of the three lava lamps but not the one with the broken bulb. She insisted that I have that particular receipt even though I clearly had a receipt for the other two lava lamps I purchased more recently. This store doesn't allow refunds; it only does exchanges. I was more than happy to exchange the broken lamp for something else in the store. This rude manager refused to assist me in any way. When I asked to speak to someone above her, she just said to me look it up yourself online.... I don't have to give it to you". This was the first and the last time I will ever buy anything from this store. The customer service is terrible and the staff are rude and lack any sense of service excellence. Beware buying anything from here... cheap broken products and staff who make you feel like the garbage they sell. Save your money!!"

Went to Minds games to buy a Funko soda pop, these products are kept behind the counter as it is a sealed blind soda can. Once I got home to open it I noticed it had already been opened, this could have only been done by an employee looking for the chases with this product. Very disappointed to know that this is a unfair company that let's employees open product and then sell it to customers.This is so unfortunate and sad to see

So many different board games, jigsaw puzzles, funko pops, adult/drinking games, diamond dots, play doh games, and a bunch of other stuff! Will be a great place to get Christmas presents. The store is really well organized and clean, the staff is also very nice.

Nice store with lots of selection. If you're looking for fun games and fun items, they probably have it. Prices are higher than Walmart for sure for run of the mill games, but they have a much better selection, much more knowledgeable friendly staff, and it's just a more enjoyable place to be.

This store is absolutely amazing. The employees are so nice and they have a bunch of cool stuff and lots of funko pops for those people who collect them

Paris and Dre at Mindgames were super helpful and able to answer all of my questions and help me find everything I was looking for. Great staff in the store! The store was also very clean and organized which made the experience that much better!