Oxygen Yoga & Fitness

Been going for years...the classes were great but the receptionist (Alisha) was extremely rude and unprofessional. things wouldn't have gone so bad if she had a little patience. I got hung up because Alisha was frustrated with my questions. I also didn't like the fact that we lost some classes and were blamed for not contacting the studio actively when we had to put a pause on the account due to medical reasons. We didn't know we were supposed to update the studio when they reactivated the account when we didn't even know the account was reactivated. NO explanation was given when we asked to have the account on hold. its a nice place but its unfortunate that the receptionist was treating their customers so bad. Shortly after, my account got deactivated without any notice and no return of money because I gave a bad review.

Everything is good, just not happy with their cancellation policy protocol. I totally respect and understand different companies can have different rules. However, just expected a little bit of understanding from their side. I was not able to make it to the class due to a last minute emergency (unexpected), and obviously emergencies don't come with a warning of the day and time. My presence was needed more in that real-life crisis situation than being in yoga, but still I was charged the fee for cancelling at the end moment. Here, I had to deal with a real-life problem and there, I was worried that now I have to pay extra bucks just because something came up in my life and I couldn't attend yoga. Just hoped there was a little bit of humanity and understanding from their side to respect others situations. Thats all. I genuinely wanted to give a good commitment to the studio, but if they can't respect and value my money, than I dont think my money deserves to go in that place.

Started going here after moving to Richmond. My old neighbourhood also had an Oxygen studio and I loved it there so gave it a try. The receptionists are nice and the studio is clean. Some instructors are not as good as others. Take advantage of their $10 1-week unlimited classes offer to find out which instructors match with your learning style.

I have had nothing but great experiences at this oxygen studio. Each interaction I’ve had with staff/trainers has been great. As for Alisha who manages the front, I see one persons review may have turned into their friends jumping on a one star review to promote a bullying mentality. She has always been helpful and friendly, none of the things I see written. I appreciate how much sanitizing is done to make me feel safe during this challenging time, as well as holds of my membership during the pandemic. Definitely a great, safe place to workout!

I really enjoyed going to this Oxygen Yoga & Fitness location! First off, the facilities are clean and tidy. Second, our instructor, Linda, was really great and clear at leading the class. She would go around the class and help anyone that might be struggling. Most of all, I like going to Oxygen studios because of the range of classes they offer - I especially recommend Fast & Furious classes or Yang/Yin yoga for a more upbeat and intense workout.

Oxygen Yoga has really changed my life. My sister recommended that I try it out since the infrared heat is good for detoxing and helps relieve muscle pain/inflammation. The owners and instructors are tremendous! The variety of classes they offer will keep you interested so you won’t wanna stop coming. I am a yoga addict and go at least 4-5 times a week.

Worse than the other O2 yoga locations. Since this is the first location that doesn’t ask about my experience here, they probably don’t care about your review, I’ll put it on google. I’ve been to two other locations (broadmore and Olympic) and had a better time.This place has only one shower. A disorganized front desk that should honestly have an iPad to check in instead of always mentioning your name. They just waste time instead. They get annoyed when you try to save a spot for a friend which makes no sense at all. There’s already a limit to the class size, so what’s the problem with saving spots? This shows how lacking they are in customer service and common sense. Front desk waiting area is not as nice as the Broadway location either (no couches/ jacket racks, cubbies for mats).Linda H is an instructor you should avoid at all cost if you want a good experience. She screams at you, if you like that during the work out then by all means go for it. Additionally, she has a perpetual condescending tone which makes you feel bad if you follow your own pace (not safe or relaxing at all). Very irritating voice as well. Don’t get sprayed by the orange aroma she tries to do, its acidic and stings. (With common sense, they should use soothing sprays like lavender)Otherwise all the other instructors are great and fun. Went for a one week trial and never again

All the instructors and the studio itself is really nice. I like the location and I always asked my friends to come with me.However . To be fair , the owner and manager’s reaction and behaviour for customer complaining is not legit and reasonable.Kept deleting customers reviews, arguing back by phone are also inappropriate .We just want a refund , and the owner and manger made it such a scene. It shouldn’t be so dramatic .

Once again, me and my friends have nothing against oxygen yoga and the instructor, Tiffany was great for that class. The only problem we had was they change their policy anytime they want and Alisha barn’s attitude was bad.You can get as many 5 stars as you want to boost your rate, but at the same time you are loosing clients and we won’t recommend anyone for your location. People will find out how You really treat your clients and I hope from now on you can treat your clients with respect.