Niagara Falls Tours - Zoom Tours

We just had an awesome day with Don at this tour. He explained everything and was flexible with the stops offered, We wanted to spend some extra time at the falls and he agreed. He also took some pictures of the whole group and individuals which is always appreciated. Would totally recommend Zoom Tours!

Last Sunday 06/25/2023 at 5:46pm I sent an email and immediately called after requesting to cancel Booking #160037895 yet almost 2 weeks later I have not received the refund in the amount of $315.88. I have send several emails and made another call on 06/27/2023 yet not received my money back. Will someone give a solution ASAP? Very irrespecutful!!!ZERO IS WHAT THIS PEOPLE DESERVE!! A BIG ZERO!!! I book a tour to Niagara Falls for 2 people and paid $315 (US DOLLARS) and have to cancel and 3 days after requesting so I HAVE NOT RECEIVE MY MONEY BACK! First time when I called them after sending the email requesting to cancel my booking they said the refund will be processed next day but THAT OF COURSE DID NOT HAPPEN. I called again asking about it and was told I will have to wait at least 15 days to get my money back because the manager is not in the office TOTALLY UNACCEPTABLE THAT IS ABSURD. Go get a tour from a serious company not from this people whom clearly have 0 respect with their costumers!!!

My experience was wonderful, but the beat part is Jhonny, do nice, diligent, funny, intelligent, excellent person. Thanks for everything, never I forget this experience.

I only have positive things to write about this company and our tour guide Dwayne. Everything ran like a well oiled machine from pick up at the airport, to all of our attractions at the falls, and then the ride back to our drop off location. This takes any sort of stress and planning out of seeing the major attractions. It was well worth the cost involved. Thank you to everyone at this company for creating such a great experience for visiting guests.

Great day! Really enjoyed, our tour guide Gary was great very informative, lots of great stops.

An Unforgettable Corporate Weekend with Zoom Tours Niagara FallsOur company recently had the pleasure of organizing a corporate trip with Zoom Tours Niagara Falls, and I must say that it exceeded all expectations. From start to finish, the entire experience was exceptional, leaving our team with memories that will last a lifetime.First and foremost, I was thoroughly impressed with the level of professionalism and attention to detail exhibited by Zoom Tours (Don). From the initial planning stages to the execution of the trip, their team demonstrated a remarkable level of organization and efficiency. They were responsive to our specific needs and went above and beyond to ensure that our corporate event was a resounding success.The highlight of our trip, undoubtedly, was the breathtaking Niagara Falls. Zoom Tours provided us with an unforgettable experience of witnessing the majestic beauty of the falls up close. Their knowledgeable and friendly tour guides shared fascinating information about the history, geology, and significance of the falls, making the experience not only visually stunning but also educational and enriching.Looking forward to have another trip in near by future for our Team Members.

Website shows new deluxe tour buses and this is what we got.It is a school bus used for a local tech college sports team.It was covered in auto wrapper that’s peeling off.See pics!The bus was filthy. The seatbelts had gum on them. The pick up time was 40 minutes later than we were notified via email.The tour guide was a last-minute replacement who knew very little and did not engage in any historical or significant information.**The air conditioning in the boss worked at maybe 60%.The pictures of the bus you can see are filthy.The fan in the bus did not work.For $318.00, this was a complete rip off .**No cell charging capabilities and the company was condescending and rude when we called to file a complaint

Went on a Niagara Falls day tour - our tour guide Allay was very cheerful and enthusiastic. He shared so many enjoyable facts with us about the Niagara area as well as Toronto, Ontario and Canada more generally. It was great he kept us on time for our schedule and showed us many cool areas which really felt like a cool experience. High recommend!

We were really disappointed by the quality of the Zoom tours. We booked a day trip to Niagra Falls. We had confirmation via the booking on Viator that we would be collected from our residence but the day before the trip I called to confirm pick up and they said we were not eligible for pick up. We made our way to the meeting point, and were collected 45 minutes late. No one got in touch to tell us the bus was running late and worried that they might have left without us I called the company three times for an update. When they did arrive they didn't welcome us at the meeting point, instead we had to guess which bus might be our transport at a different meeting point. This was made more stressful given that I was 7 months pregnant and left waiting nearly an hour in the heat. Once we got into the bus, the driver confirmed there was no WiFi despite the Viator confirmation stating there would be WiFi on board. The driver did not introduce himself and rubbish had been left in our front pocket seats. We had no idea of the agenda for the day. We did see the falls and we had lunch at the Sheraton however because of the 45 min delay in collection we were given less than an hour to eat, we were unable to go on the cable car above the whirlpool and Viator had also said the booking included several hours for open exploring of the area- of which we got no time for whatsoever. Although very pleasant the driver didn't share any useful information regarding the trip or what we were seeing.All in all dissaponting and unprofessional service.