CAA Hunt Club

One of the best travel agency stores in Ottawa. Highly recommend this place if you want to book any kind of travel, travel insurance, cruise, travel products, etc. If you are a CAA member you get exclusive perks for the store merchandise as well as deals in regards to travel. Premier/plus memberships are the best bang for your buck! Will be back.

I went in today to get a passport-sized photo taken. The photo came out fine but the stamp on the back was not clear and smudged easily.Furthermore, the employee who took my photo came off as awkward, aggressive, and angry. Their customer service definitely needs to be worked on.

Remi is amazing he completed the whole process for international drivers license in under 10 minutes from scratch what a great experience and ran me through the details for currency exchange to Europe

This location is grossly understaffed. They don't answer the phone, scheduled appointments don't materialize, no reception, no one to accept money for instore purchases and unserviced lineups. They even have a professionally made sign saying they are understaffed and be patient. The 2 people on staff spent 75% of their time listening and talking about travel stories from their clients instead of quickly and efficiently handling the request and moving on to the next waiting client.Really poorly run location. This business is member owned. Get your act together and run it properly and efficiently....

Auto and house insurance very competitive insurance. To bad no business insurance. Recommend

We went in to get new passport photos and everything went off without a hitch. Short & sweet!!

I went to get advice on m home and auto insurance since the date of renewal was in a few weeks.They looked at my current situation and told me that I had a good insurance policy and they couldn’t offer me a better one.Thanks CAA

I recently worked with Scarlett Lu to plan my very first trip to Egypt. Scarlett was AMAZING. At our first meeting, I shared my ideal itinerary with her and told her my travel dates were flexible to allow us to get better prices on flights. We then set a second meeting to do all the bookings. During the time between our meetings, Scarlett figured out the flights that would be most affordable with the lowest travel time. She also provided recommendations for hotels that were different than the ones I had suggested because she went the extra mile and did research into the safety and cleanliness of the hotels. The insurance system was down when I was there to book everything, so she told me she would be in touch as soon as it was working again. Almost half a week later, she took the initiative to send me an update without me prompting. She then followed up as soon as the system was working again, and told me when I could come in to finish my bookings. Overall, Scarlett was incredibly patient, paid close attention to detail, answered all my questions, checked and tripled checked all the bookings before confirming them, and was incredibly pleasant to work with. I HIGHLY recommend booking your travel with Scarlett at the Hunt Club CAA location!

Arrived today wanting an IDP (Driving Permit), I researched the CAA website online first to see what I needed, and there was nothing listed that I needed to being. I arrived and they asked if I brought a picture, I said no and said I didn't know I needed to bring one. She said that's ok, we will take one here. After the whole process was done, I was set to pay the $25 fee but she said it was $41, an extra $16 for the picture. She never said there was a charge, the site never said there was a charge, she just sat there knowing that I had to pay and there was nothing I could do. What a lousy experience...

Asked them to look into a trip for us and left all our needs and info. The agent took 3 weeks to get back to us, only to ask for our info again as he'd lost it. Other than vehicle servicing, I wouldn't bother with CAA. We went to another travel agent after waiting for nothing from these guys and had something booked in an hour.