City of Hamilton Animal Services

Had to get my dogs license and it had not arrived in the mail, so the lady I spoked to was kind enough to send it to me via email, so now I can print it out or just have it saved in my files. Helped ALOT. Thank you so much!

Needs to enforce leash laws a lot better; City needs to put more money and resources into this department; I'm not blaming the officers but hose in City Hall.So many offleash dogs in the evenings at Macassa Park, where kids will be playing soccer in a few days, more patrols are needed here. I walk my dog on a leash (he is dog reactive so it's 'fun' when a dog rushes us) and should have the freedom to do so without being harassed by offleash dogs.

I have a medical dog for supportive purposes. They will not give license according to that medical need and documentation. Brad the manager stated his wife has a support dog who is not licensed. Basically just to do what his wife does. Put a vest on and ignore bi law. Brad refuses to contact me back. So now I have to contact legal agencies to fight for something I had previously. Its going to be a legal fight abd ultimately will get exactly what I asked for mo ths ago. I will call every day and keep on it.

I’ve had to call this department multiple times and they either tell me they’re sending someone who never shows up or they tell me they have bigger things to deal with. Not sure how many things could be more important than a lost dog wandering in the middle of a busy street but hey I’m not the expert and clearly neither are they. Have been absolutely useless every time I contact them.

There was a stray cat in my neighbourhood since March, I left food for the cat outside so he wouldn't starve. I called Hamilton Animal Services to rescue the cat on April 13th, but the man on the phone said: if you have been feeding the cat

We found a little stray kitten and brought her in. The people working are so kind and compassionate. I know I left her in good hands.

Hamilton animal control has been useless in enforcing dangerous dogs, that have bit multiple people over multiple years in the ownership of a known person. It's pretty pathetic when public safety is not a concern.

Animal services was called by a neighbour for a cat who was found bleeding from his ear and front leg. She was told to get a bin and cut a hole in it to accomodate the cat temporarily. She did that and the cat was in there for a while but then left through hole. Finally 2 animal services vans arrived and the officers watched as a neighbour found and picked up the cat. There was 1 male and 1 female officer just watching the lady tend to the cat. They did not get a cat carrier or attempt to take cat from lady. The cat was frightened and jumped from the lady's hands and hid under a parked car. Neither officer would attempt to capture the cat, they watched from a distance as the lady tried again to coax the cat from under the car. Eventually they said there was nothing they could do and both left, leaving the bleeding injured cat to fend for itself. The cat was located and Animal services was called again by the neighbour and she was told that the officers will not put themselves at risk to try to capture the cat. This is very upsetting, what is their purpose if not to assist an injured cat. The cat is still roaming around the neighbourhood injured, but is avoiding any human contact. I am so dissapointed in Animal services conduct this evening.

ANIMAL CONTROL IS A COMPLETE JOKE AND WASTE OF TIME. If you want to help an animal please connect with rescue’s in the area and please do it yourself. The city does nothing and doesn’t care. This is third world here, Helping animals is in our hands not the city. They only come if an animal is deceased if your lucky, Spoke with animal control and they don’t trap cats or get them. They DO NOTHING, WHAT IS ANIMAL CONTROL EVEN THERE FOR. PLEASE HELP THESE ANIMALS ON YOUR OWN.

Called for an animal in distress who had been hit by a car. The receptionist was phenomenal, supportive and had a great sense of humour. The animal control “officer” was far less so. He arrived more than two hours late, when we had been told he was in transit about a half hour after our call. We had stayed to keep the animal in one spot, and he laughed at us for it. He couldn’t initially catch the creature, who had an exposed bone in its limb and blood all over it, so he said he’d probably just come back in a couple of days. I didn’t realize animal control thought leaving an animal in excruciating pain to die in the street when he could humanely deal with the issue was standard practice. Went to his truck to get a net (why didn’t he bring it to begin with?) and the animal scuttled up a side alley with a dead end. He refused to go up the alley, stating “I’m not getting stuck with anything” but relented when my companion gently guided the animal back out. Net went right down on the dangling appendage and he was exceedingly rough in the capture. At one point, he pushed down the metal rim of the net on the injury. What an uncaring, ignorant and unprofessional individual. He should have been the one on the phone rather than the lovely lady and vice versa. Between his rough handling of the animal, his clear delay in attending and his flippant and unprofessional comments, I thought highly of reporting him. Left disgusted and wondering if he should consider a career change.