Visique - Gatineau - Place Cartier

I had a great experience with Visique: A few days ago, my glasses broke in half. I need them to drive (e.g. for groceries, pharmacy...etc)I called Visique to make an appointment and nothing available until April 20th The Visique staff called me back, Thursday morning to tell me to come into the office that afternoon! The Optometrist was able to fit me in (per a cancellation) AND I was able to choose frames AND the technician was able to install the lenses that afternoon! I said goodbye to my old glasses and drove home with my new glasses!The staff were friendly, helpful, professional, kind and... delightful!!!!So a huge thank you and kudo's to all of you for your wonderful service today!On top of that - everyone was kind to either speak to me in English or to speak slowly in french so that I could understand! :-)

Called to ask for their costs for lenses.It's 360 dollars!!! Whereas costco charges 100 dollars for the same thing. You can literary buy Costco yearly membership, buy a frame and get lenses and spend similar amount.Let that sink in.

I have been there a couple of times.The staff there are friendly and professional (Hayley, Isabelle & Geraldine).The service I get is always appreciated.Easy 5 star!

I'm quite disappointed for the service received, despite the optometrist was kind and knowledgeable:Went for a glass prescription. They quoted over the phone $90 for a consultation and offered to do a retinal scan for $40 more (total $130), but the invoice was for $165 (they charged $35 plus for dilatation drops). The WORST: the prescription they gave is INCOMPLETE for ordering online (it doesn't have the PD value). Called and they told me that they will give me that value ONLY if I order glasses from them. So I asked to talk with the optometrist, who called me a few hours later. She explained me that in QC optometrists don't give the PD measurement, only when they deliver the glasses. I showed frustration as this monopolistic strategy makes more difficult to buy my glasses online. She offered to EXCEPTIONALLY give the measurements, which we got as a complementary. Next time, I will get my prescription in Ottawa hoping they won't come with these inconveniences...

Got an eye exam, when to another store with my prescription to buy my glasses. After a week of trying to get used to them, I when back to Visique to make sure they were ok. Turns out, the first optometrist put a + instead of - on my prescription... The new optometrist checked my eyes again to make sure they got it right, then they charged me for the consultation... I had to go back to have my lense completely changed....

Formerly known as Miosis until summer of 2017, they continue to offer great services and support at prices comparable to the big chain eyewear stores. Though located in the Hull sector of Gatineau, they offer friendly bilingual services. I was there just yesterday and they quickly replaced a missing nose pad with two new ones, for free!

Dr. Laplante is one of a kind! She is min and my son's optometrician. She is amazing with examinating kids and always takes time to answers my questions and provide honest recommendations. Thank you for your exceptional service.

I brought my almost 6 year old son today because he scratched his entire cornea last night after getting sand in his eye and rubbing it. I called around 9:30 and they gave him an appointment at 11:30 as an emergency. Very friendly staff, the doctor was very patient and understanding given the fact that my son was in pain, agitated and scared. Will definitely be going to this location again should we need another visit. Highly recommend.

I have been with Visique aka Miosis for many many years at the Aylmer location. The service has always been good. This time I went to the Place Cartier location I purchased over 1600$ of products from them. They said it would be 14 days. It was over a month, this is after I told them that my glasses are broken and I had to wear an old pair with old prescription s. Once they got them I had yo wait another week before I could pick them up. I live 2 hours outside of town, which I explained. I have headaches I need my glasses. They wanted me to wait another week to get them fitted. I went to pick them up as I couldn't wait any longer. Now I still haven't been able to get them fitted and its been over a week. I have sores on the side of my head from the glasses. When I picked the glasses up there were 2 staff just sitting there doing nothing and wouldn't help me. I am very disgusted with these young ladies who could have easily helped but wouldn't!!!!!