CIBC Branch with ATM

couldn’t resolve my issue but were much more informative/helpful than I have dealt with at other branches. Very patient and kind.

Worst customer service ever...They look miserable and always training someone new...Go in for one simple thing. Takes 20 to 30 mins.

Couldn’t do enough when I was opening an account. Went in to ask about a credit card ,and they didn’t have the time of day for me. Now they are calling me to sell me more of their “services”. Already dealing with 2 other banks. Already have credit cards ,was just trying to do my business closer to home. What’s it going to take ,before they realize ,that they need us more than we need them.

Historic building. Service appears to be slow based on lines outside

So helpful. Another branch told me I needed to book an appointment and nothing was available for weeks. This branch saw me within 30 mins. Cenk spent ages explaining everything (I’m new to Canada, so this was really appreciated) and even fixed it so I could use an international number for online banking which has saved me a lot of money and hassle.

ATM stole my money, I told staff but could tell they thought I was lying. I asked them to check the cameras of the machine refusing my money and not giving it all back - they didn’t care. Also ATM is locked at night (like 8pm) because CIBC doesn’t care about its customers ease of access to pay rent, I’ll be switching banks as soon as I can.

If I could give less than one star I would. Everytime I come to this establishment I learn to regret it. I have never been treated with such disrespect and blantant racism in my life. Not only did they make me stand in line for 45 minutes as they helped every other customer in the building, but even with three different forms of valid ID they still refused to awknowledge that I am who I say I am. They made up a bunch of fake policies just to avoid doing their jobs properly, because they didn't like being called out on their complete lack of professionalism and the obvious rasism. Do not go to this CIBC, unless you want to be treated as though you have no worth.

Well I have got great service!The only 1ce,was there a small error...an was fixed first thing the next morningThanks for years of GREAT service.