Floor & Home Carpet One

Earl took our vision and made it a reality. He was very easy to work with and communicated with us often as to when our order arrived and could be installed. Larry and Tony did great installing the flooring as well. There was a slight mix up with the vinyl not being cut and ready to be installed, but they made it right and delivered it later that afternoon and it was installed that day. Overall we were very impressed and would definitely shop here again!

The salesman, Aaron, was awesome. The installer was very good. The store really took care of me

Everyone in the store was very helpful and listened to what we wanted. The installers were very professional, friendly and timely with the install. Our cats kept trying to help them and they kindly worked around our attention seeking felines! The installed carpet looks great and the cats approved their work.

We received great customer service from Dana.The installation on the other hand was a nightmare. We were told it would take 5 days. When it actually took them 9. This is after they showed up the first day and only took measurements ( when they were already done) and left. They only worked for a few hours at a time maybe 4. Then were told that they couldn’t lay the kitchen floor over the exsisting floor so we lost yet another day. There also seem to be some confusion on if they had enough carpet to finish the project. Installers we very nice. I just think there was very good communication between them and carpet one. With all the delays and their miscommunication it was extremely stressful for us. My husband took time off to move furniture and get the prep work done. This also caused us to push back the date of putting our house on the market .Not sure I would recommend them again.

Sherry was very professional to work with! She came to the house and measured which greatly helped the installer to put the floor down! Dale did a superb job of installing the floor! They were both friendly and very helpful! The next time I need flooring, Carpet One will be our choice! A perfect experience!!!-- Susan M.

We are VERY impressed with the help we received at CarpetOne in Rapid City. The professionalism, helpfulness, work ethic, and the job from beginning to finished product is top knotch. Sherry and Dan especially did an outstanding job.

Earl was our salesman and he was great! Showed interest in what we wanted and provided suggestions that helped us make our decision. Installation was quick and happened on our timeline. Very happy with the service and product!

Our experience with Carpet One was wonderful. The salesman was easy to work with and knew exactly what we wanted. The price of the carpet and installation was very reasonable. The carpet layers were on time and very professional. They did a great job laying the carpet and cleaning up.I would recommend Carpet One to everyone!

These people stole money of ours and gave it to a dirty contractor, even though they were given documents showing the money was ours. Bad service, managers couldn't measure the carpet, we ended up short and their installers did a poor job with loose corners and missing threshold.

Sales staff is the best I've seen. We worked with Chet and he was knowledgeable and responsive. The installers on the other hand were sub par. They left a complete mess when they were done and didn't even offer to clean up. We have a very noticeable seam in the carpet and a bunched up area in front of the hearth.Follow up: the store sent another installer out to make repairs. He was outstanding and fixed the problems. This could have been avoided if the store had just followed up with a phone call when the work was first completed.Update: Seams are starting to split again. It isn't as bad as the original install but still easily noticeable. The reality is good carpet installers are getting harder to find.