SEPHORA

Always really enjoy coming into this Sephora, very spacious and always a lot of product. Only issue is I’ve had some issues with rude employees who seem incredibly annoyed when I ask questions about what products are in stock or not…. Not always but these last few trips have not been super pleasant.

Disappointing Experience:I recently had the displeasure of visiting Sephora on July 5, 2023 and I must say, the overall experience left me feeling incredibly disappointed. From the moment I stepped foot into the store, it was clear that customer service and efficiency were not high on their priority list.First and foremost, the excessively long lines were infuriating. It seemed as though the employees were more focused on engaging in personal conversations amongst themselves than attending to the needs of the numerous frustrated customers waiting their turn. This lack of attention and blatant disregard for the impact it had on customers' time was truly disheartening.To compound matters further, it was even more frustrating to witness the fact that Sephora had only three cash registers available in the store. This, accompanied by the employees' total lack of urgency, created an atmosphere of stagnation and a significant delay in the checkout process. The lady’s working day was Addy and Tanzeena

I stopped in to grab something quick and crazy ensued. The line up was without a doubt 25 people deep and the teenagers in the store were causing chaos. No express check outs open and only 3 people on cash Do better Sephora, people spend a lot of money in the store.

The staff here can be helpful but some staff not so much. Overall, it’s an ok experience. I got my makeup done here recently. Ask for Val. He listened to what I wanted and helped me to achieve that look. And he kept smiling the whole time! Will go back to get him to do my makeup for sure!

i don't know who this sephora location is hiring now but the staff are terrible. the cashiers especially are rude, condescending and unprofessional. i had to help do the job of some of the people there as they did not know what they were doing and it was embarrassing. the staff also waits around and watches as the line grows when there are only 2 cashiers and they could hop on. honestly a mess.

come here today with my friend for return. Total was 3 items, the lady only refunded 2 of them. We came back and there came 3 ladies, unprofessional and insisted to say they made it right, even though on the top of the bill was 3 items and clearly showed 44,50,50 dollars but the refund was only 44,50 on the bottom.I worried about their math because they said it was right that the total for 50+50+44 was 106. They were totally wasting our time and what made me feel even worse were, there were no apology at all and they keep asking if we bought others item, did we use any discounts . Even though another staff told them we did not buy anything just return she kept questioning me. they did not look up their mistake first and moved my friend’s finger rudely when she showed the receipt for them, impolitely and impatiently said “move your finger”. It is just very simple thing and they make it so complex. I have never had any bad experience before with Sephora but this time it changed my mind.Reply : I didn’t like this experience with this Sephora.

It doesn't seem like a good idea to put a try me" sticker on a product that should be only used at night to avoid burns when your store is open during the day. If it's not applied at night or the user doesn't use sunscreen retinol will damage the user's face.Other than that this is definitely a cosmetics store so 4 stars. The workers don't bother you but will help you if you go up to them

I went to Sephora yesterday asking if I can get matched with a colour foundation. I asked representative to help me she asked me what colour do I want I said no idea that’s why I need help she gave me a colour without asking me what’s my skin type or what am I looking for the colour that not my match. I asked her if you can use the colour match machine they have on me she said no ( even though I had no makeup on my face) so I said okay then can you send someone else that can help me and she just walked away and send no one. I was really excited to find a match of a foundation but I felt so JUDGED so I left ! I wish I got the girls name so unprofessionalI feel so judged every time I go to that location

This location is busy as it is a popular store. Staff are attentive. Making my shopping experience pleasant and valuable. The only issue is line up at cash so go during non peak hours if you can. I bought the sephora brand cotton pads and face masks. Good value for the price.