The Installation Group
28 Reviews
- Thursday8 AM–6 PM
- Friday8 AM–6 PM
- Saturday8 AM–6 PM
- Sunday8 AM–6 PM
- Monday8 AM–6 PM
- Tuesday8 AM–6 PM
- Wednesday8 AM–6 PM
About the Business
The Installation Group |
Contacts
Website
Call Us
+18662447531
10 Bulmer Ave, Greater Sudbury, ON P3C 3J3
Hours
- Thursday8 AM–6 PM
- Friday8 AM–6 PM
- Saturday8 AM–6 PM
- Sunday8 AM–6 PM
- Monday8 AM–6 PM
- Tuesday8 AM–6 PM
- Wednesday8 AM–6 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Good for kids
- Washroom
- Family-friendly
- Restaurant
- Food
Recommended Reviews
Austin Thauvette
23.10.2023
The Installation Group
After a struggle from the beginning with this company unanswered questions and smoking mirrors, the company does not send a tech their pay and has horrific communication skills with their technicians. Very poorly ran and should not be allowed to have an xplornet contract. Sketchy crooks.
Robert Macdonald
13.09.2023
The Installation Group
Through Xplorenet the The Installation Group" was called to provide service concerning my download speeds. Youness was the rep who arrived and did a fantastic job in resolving. He explained everything he was doing and really made an effort to solve the issue and did. TIG
Jeff Harder
12.09.2023
The Installation Group
Apparently guy from this company was stocking and pleasuring him self in back lanes plap mb avoid !
geradvb
11.09.2023
The Installation Group
The Installation Group is a complete joke. I waited for them to install my internet for 2 months. I ended up calling a different installation company because I had no idea when they would finally get it done.On top of that, they mistakenly sent me a telescoping pole instead of an actual tower. I never asked for this pole, it was completely their fault but they still charged me a $100 restocking fee and I had to pay freight to return it.All in all, I would avoid dealing with this company at all costs. Unbelievably frustrating.
Nathan Johnston
10.09.2023
The Installation Group
Quite possibly the worst customer service I have ever encountered - Technician did not show up on the appointment date (set by them) - they pushed the appointment throughout the afternoon and into the evening before instructing me the technician wouldn't make it, the call center does not answer their phones and when I got approval from Bell to install the dish myself they would not turn over the equipment. Absolutely ridiculous that Bell has partnered with them.
Nicole Lefebvre
30.08.2023
The Installation Group
After struggling with a local contractor in my area, Xplornet gave the work order to this company and had their technician Shane drive all the way from Kingston to come install an internet satellite at my cabin. Shane arrived on time, was extremely professional, and an excellent problem-solver as my roof was a less than ideal surface for such a satellite. I feel he went above and beyond to make sure everything was in order for me, and I was grateful to have such a positive experience after everything I had gone through with my local contractor. Thank you!
Todd Adair
25.08.2023
The Installation Group
This company and its employees are uselessWaited for at home all day for a tech to show up - he called in the morning to say he was 20min away...after waiting all day I called Bell only to say that he said driveway was not plowed so he could do it... no return calls no courtesy and no respectAvoid this company at all costs
Michelle BarMac
06.08.2023
The Installation Group
WORST CUSTOMER SERVICE EVERWORST SERVICE EVER:Took 2 weeks to get an appointment. Then the day of the appointment (Friday) I’m sitting at home all day waiting to get a call saying they’re canceling and rescheduling for the next day (Saturday) wait allllllll Saturday to give them a call and them tell me a tech is finishing at one place then coming to us. 7pm hits and not tech, call on Monday and they say “no clue why someone didn’t come” and say they’ll call me back - no one calls me back! I call them back and they say my new appointment is the 6th of June. 6 days after my first appointment THEY canceled and still no explanation for why the tech didn’t show Saturday. I’ve called them about 15 times today and wasted about 3 hours on the phone to not have my calls returned - I have now been on the phone for 15 minutes and STILL NOTHING they cannot se to get their service in order - if you can avoid use of this company DO IT! This is the SECOND horrible experience I’ve had with them
Yo Mama
25.07.2023
The Installation Group
spent the last 2 weeks trying to contact the jokers at this place. only to be either put on hold or lied to and told that I would receive a call back. We finally hired someone locally who had it fixed in under an hour. you people are a joke.
Dana Phagu
24.07.2023
The Installation Group
CANNOT BELIEVE Bell has parterned with them. Have called everyday for the past month to set up install and Doug Baker or whoever is at this location does not answer or call back. Now we are opening our business with no service. BELL SHOULD BE ASHAMED!!!! Still have no resolve and no one at Bell can help either... so sad.
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10 Bulmer Ave, Greater Sudbury, ON P3C 3J3
The Installation Group