Queen's Family Health Team

No one answers the phones, so forget trying to get refills or appointments.Pharmacy tried contacting for a week, still nothing.Dr. Esperanzate is good, if you ever get in to see him.The others are horrible, they seem to have forgotten we're people, not programs or questionnaires.

Been going to this office for over 6 years. I have found the staff usually quite helpful and friendly. Have enjoyed meeting residents. Closely monitoring my health conditions and sharing a few laughs. Educated and helpful staff.

If 0 stars was an option that's what I would be giving them, and even that is generous. I have called numerous times in the past weeks and haven't been able to get ahold of anyone, I tried the same thing months ago and again couldn't get ahold of anyone. I called the health team they told me to call my doctor the next day, so I did, and again I was on hold for over a half hour and never got through. I've called at 2:00 today (Friday) and they were closed. I've called at 1:00 yesterday (Thursday) and I was on hold till 2:00 and had to give up to go to work. They don't have their hours posted anywhere from what I can tell so it's basically guest work. I've called at lunch time and guess what? You can't get through then either.

Excellent comprehensive health care. I have had world class care for complex ongoing health issues. Dr. Jessica Ladouceur is our family doctor and the level of care she has provided is par excellence. Her replacements during maternity leave have also been extremely competent. Getting through on the phone line is frustratingly difficult and without an option to leave a message. After hours clinic is provided and doctors rotate through its schedule. Dietician, social worker, etc. also work as part of their team. End of life care for my father was holistic, compassionate and highly professional. I have great admiration and sense of gratitude for the level of care this Team has provided for myself and my family.

Edit: I wanted to add the following. Although I still great care I lost getting to see a mental health worker. The one that was working with me ended up leaving and I only found out a week before my next scheduled appointment. Now months later they have a replacement but have been told they are no longer doing one on one therapy but group therapy. That rough for someone with social anxiety issues however the kicker? The group therapy is being done from 1 to 3 on a Tuesday meaning anyone with a full time job is out of luck unless they find a private therapist.Previous: Although it may be hard to get through on the phones, the quality and care my daughter and I have received from Dr. Bonacci and the Allied Health Team is Amazing. Friendly, caring, and knowledgeable staff!!!If it wasn't for this team of amazing doctors I would still be on a cocktail of anti-depressants and agoraphobic. When I went to them I was over 250lbs, could barely sleep, was terrified to leave the house, and written off on permanent disability from Sun Life Assurance. Today I weigh 158lbs, only take one perscription, and am back at work.What doctors failed to do from 2010 through to 2015, the doctors here did from August 2015 - November 2015.

I have had a wonderful experience with both the Office staff and Dr. Robin Morin. They are friendly, kind and accommodating. I have been without a family doctor for many years and was treated with dignity and respect when discussing my health issues. I feel Dr. Morin is the most empathetic doctor I have ever encountered. 5 well deserved stars!

A new doctor took over my previous doctors practice and patients. I personally am not someone who rushes to see thier doctor for a sniffle but rather sees a doctor only for important health issues. I called my doctors office on Tuesday October 18th when I was then informed that a nurse would call me to gather health issues and relay them to my doctor. Here it's Friday October 21st and I'm still waiting for the phone call from the nurse.

I absolutely love this clinic. The staff make me feel part of their family. They have gone above and beyond any of my expectations. I feel comfortable asking questions and do not feel judged. They have made me feel like a more confident parent and I actually really feel they care about the well-being of my family.Elaine Kruithof

The doctors and staff are great! They are great at accommodating if something urgent comes up, which has happened several times with my son and myself. Anytime my doctor has been away for any reason, they have always had another doctor available for me to see. They do frequently have resident doctors working with them, who may be sent to meet with you on their own. These are doctors who are still learning, but this is the best way for them to learn! If you are opposed to seeing a resident due to sensitive nature of the appointment, they do accommodate this. There phone system sucks as it can take a long time to get through to someone. However, if you ever observe what is happening when you are in the waiting room, you will notice that there is one person working to answer the phone for 5 doctors, as well as greet patients arriving for appointments for the same 5 doctors, plus any administrative work also required in their position. So, if that person doesn't go out of there way to have a long winded conversation with you, don't take it as rudeness, they are busy! Remember, at the end of the day, everyone who works here, including the doctors, are only human. And if you give a bit of patience and respect to them while they do their job, I assure you, you get more than that in return. They are a great team!!!

Do not understand all the negative comments? Since losing my previous doctor I have had complete success dealing with this office. Dr Andrew Robertson is my doctor and he's extremely professional.. knowledgeable and caring. I'm thrilled to be in his care and I doubt you could find a more dedicated physician in the area.