The Brick

Ashok was phenomenal to deal with. He did not try to upsell. He listen to what I wanted and showed me exactly that. In one instance he provided me with an option even more reasonably priced than what I was looking at. I would highly recommend the North Battleford Brick to anyone looking for great furniture and appliances at a great price. I will definitely come back in the future.

After purchasing a mattress from The Brick we have had to make a warranty claim through them and it has been nothing short of a nightmare to deal with. The management is never around, at least according to the staff, to follow up with the claim even after filling out the forms online and being told to contact the manufacturer despite the warranty being with the Brick itself. The staff have been ignorant, unhelpful, and it seems that the owners are unwilling to stand by their products or follow through with warranty through their franchise. Save yourself the headache and buy from somewhere else.Edit:Called corporate to try to get to the bottom of it and were told that we had to contact the manufacturer to check on the claim. Phoned the manufacturer and they had no evidence of a claim. Against better judgement my wife had decided to order a new mattress through the Brick because we already had the matching box spring and it would be cheaper than buying an entirely new set from somewhere else. We received a call notice that it was in and we thought Wow. That was quick." and decided to wait until the weekend to pick it up. She phoned in this morning to make sure it was actually there and the staff confirmed. We drove out to pick it up and were told they would load it in a few minutes. After roughly 5 minutes we were told they did not have it and that it would be another two weeks. Why in the world would you "confirm" to have something that was ordered 3 times if that was not the case? Seriously folks

I will never ever buy from this place again I’ve been waiting 3 months for my bed frame and still have not received it. The owners do not notify their customers of any delays I am the one who has to call and each time it got delayed. I am currently still waiting on the bed frame and the owners are not answering my calls! I spent over 2,000 dollars there and this is the type of customer service they give! Not happy and not impressed if this is the type of people the brick like to represent them that says it all. Really hope the store answers my calls and I receive my bed frame! And the last time I called last week they had no idea when or where I was going to get my bed frame! They said they would call me on Wednesday or Thursday well it’s now Friday and they are ignoring my calls!!

The things they sell are perfectly fine. The customer service experience here, however, is awful. If you buy anything here, just hope that you never need to get anything looked after on warranty, unless you don't mind the constant excuses, ignorance, and being brushed off you'll experience by the management. Stay away from this place, go to any other Brick store if you must purchase from Brick.Oh, and here's a fun little extra. I witnessed firsthand someone come to the store and inquire about a television they wanted to purchase. They were told that that television is not available because of a 1 day VIP sale" (which was a lie

I highly recommend checking this place as the furniture is good quality and provide ample options to choose from. The service is great. Mr.Ashok is very helpful and provided good deals to accommodate my budget. It was a good experience.

They were so helpful in helping me choose the best furniture for my new apartment, and making sure it is the best price. I am very appreciative of all their help! Thank you!

I made a number of purchases from the brick, but when I purchased chairs from them I also purchased a 5 yr warranty and was told if I didn't use the warranty I would be given a credit at the end of the warranty, now the warranty is up and the are not honoring the offer. I would not have known about this had I not been told about the offer. I made over 10k in purchases of merchandise from the brick and this warranty was for chairs that cost over $1500 and the amount of the warranty would have been $229. They tell me this offer wasn't offered 10 mths after I purchased, how would I have even known about this? What a rip off NEVER SHOPPING THERE AGAIN!

Very terrible customer service and warranty. We called them about 30-50 times over a span of 3 months before they did anything about our couch warranty. Only 10 or so of those times did they actually pick up the phone. It's actually quite impressive how little they care. After about 4 months later they finally badly repaired our couch." This is not to say the brick as a company is bad. The brick in saskatoon was wonderful to deal with