Masala ByWard Market, Ottawa

If I could rate this store 10 stars I would! The staff is AMAZING. So helpful and so kind, they always remember their repeat customers and make the shopping experience so much easier and more enjoyable. This was the first and only crystal shop I’ve ever visited. When I first started shopping there I didn’t know much about the products and the staff were so, so helpful without being condescending, which is huge in any market. Crazy selection and variety of products as well, you can always find what you’re looking for! If you are in the Ottawa area GO TO THIS STORE! You will not be disappointed:)

Great friendly service with very decent prices. Enjoyed this store.

The shop is amazing, is the greatest gem shop we've ever been. The girls are so lovely. They have wonderful and unique pieces, and it's also really cheap. If you thinking about going to Ottawa surely you must visit this shop. Really compliments to the owner and also to the girls that work in the shop.That's really gorgeous!!!ps: just a little suggestion, it would be very nice if you open an online shop, so you can buy not only from Ottawa :)

Amazing customer service! This store also offers a wide variety of stones (including a few rare finds!) at reasonable prices! Highly recommended!

I had an amazing experience at this store. Marti was very kind, and accommodating. Very manager material. Went above and beyond my expectations for customer service. She made me feel welcome and was quick to assist me with getting things from cabinets. The store itself is beautiful but the staff, Marti and Taylor made it especially that much more. I work at a crystal/holistic store in Windsor, and wished they were my coworkers, Marti would make an amazing manager at our store. The best crystal/gem shop I've been in, don't tell my boss.

It’s my favourite crystal shop, staff is incredibly kind, great prices, amazing quality, well organized, and very friendly to both beginners and intermediate crystal owners. Could not complain even if I tried to

They have a very cool selection of crystals and rocks! Most of it is tumbled or carved, but they do have a small selection of uncut pieces. It's a great spot for the rock lover in your life!

I am an enthusiastic witchy gemstone owner/collector and I love this shop! Super cute, and in a great location. Most likely one of the best gem shops I have been to so far!The prices are great, the shop is beautiful and I was overwhelmed by choice (in the best way possible!). I love that all of the gems were organized/ marked with either the name or healing properties! Definitely helps with choice knowing what gems do. I love the display cases with amethyst, rose quartz, angel aura, amber ect.Prices vary from 1$-600$+ depending on what you get, from the littlest gem to massive geodes. They have bracelets, earrings, necklaces and jade rollers. I appreciated the different shapes the gems came in (egg, ball, little hearts, big hearts.) and the display pieces you can purchase separately for various items!I know there was a previous review about customer service and wait time but I can assure you both were top notch. The woman working was very on top of how many customers couldenter at a time, and always made it work being transparent with how many she could take in. (I also work in customer service, so I’m very understanding and patient with other customer service workers haha!) She was super sweet and reserved, which I appreciate in gem shops. For me, I need my time to feel the energy with gemstones and to concentrate while doing so. I honestly appreciate the quiet in the shop!I felt so bad for dropping a hematite ring, bought it anyways and she apologized that it broke. Super sweet woman :) I didn’t have any questions, but you could tell she was knowledgeable when others asked her questions. She was right beside them helping them out. She also was very careful to ask how we were paying, as her tap was acting up.I hope this gem shop continues to thrive, and I will absolutely be back! Keep it up Masala!! :) <3

I don’t usually post reviews but I found the customer service reason enough to post. I really love this store and the prices are great, and every time I have come in the past I have had great customer experiences. Recently, though, I found the cashier extremely rude; snarky remarks, dirty looks, and was watching the group as if we were stealing. I get that people have bad days, and that might be the case, but I still found it very unsettling. Love the products though!