Avelon Car & Van Rental

We had booked a car with Enterprise online, and when we showed up there was no staff there at all! They are located in the GMC dealership, and the dealership offered no help. The voice mail at Enterprise isn't even set up. Disgusted, we left. I called Routes and Barry answered the phone after hours. They were closed. I explained what happened at the other place and that we needed a car tonight for my husband to use tomorrow morning early for work. Barry was so kind, empathetic and said 'we want to solve people's problems'. Amazing! His customer service was second to none. They had a staff member come in after hours to accommodate our urgent need. I can't think of a time ever in 44 years of a place of business opening after hours to help me out. I am in awe of the level of dedication these staff have. I will never rent from anywhere else again. Thank you Barry and Jenna for one of the most amazing customer experiences I have ever had.

Jenna is amazing!!! Talking to her is like talking to a best friend. She is so sweet and kind. She explained everything so clearly and tried to do her very best to give us a great deal and save us money. Just truly and amazing person. Amazing company. It is very clear that they are there to help you and have your best interests at heart. We highly recommend. And on top of it all the car was a very beautiful white jetta. Thank you for such great care. Alliston is very fortunate to have people like you in the community. :)

Jenna was friendly and very easy to deal with. The car I had was very clean, the whole process went smoothly. Definitely recommend.

Great service. Jenny was awesome!

Wonderful experience all around. No one likes moving, it’s the worst, but Jen was the best! The truck was perfect, the price could not have been beat and the customer service was amazing. I highly recommend them!

DO NOT DEAL WITH THIS RENTAL COMPANYMy insurance company sent me there to get a rental in November. I was charged on my credit card on March 6th for $119.84 almost 4 months later...I received no paper work I had no clue what there Fees were.. they charged my card blindly and I haven't received any documents supporting this charge.. they are fraud.. I am having my case disputed.. please drive out to barrie if you need something don't get caught in this small business who is desperate for money very bad business practisesScam Scam ScamI just reported my credit card to change it to stop this thieves from going in

Hassle free and very competitive pricing. Rented a Passat recently

Only place I'll rent a car from people here are friendly and helpful

If you should find yourself in a situation where you need to rent a vehicle locally, we literally cannot say enough positive things about this business. In general, when you require a rental, it is because your car has been in an accident or has broken down and needs repair. These situations are already stressful enough and you really need for any further transactions to flow as smoothly as possible. Jenna is an absolute joy to deal with. She is the nicest combination of warm and professional. The customer experience is amazing and they really go over and above to make the transaction as seamless as possible. We would recommend this business without hesitation.

Jenna was so wonderful to deal with, very friendly and helpful. The vehicle we were given was clean, well maintained, the whole experience was very positive!