Classic Customs and Hot Rods

To those seeking professional mechanical and customer service, please do your due diligence and continue to seek elsewhere.The below noted are excerpts from an email sent to Classic Customs and team yesterday, with absolutely 0 follow up today. I feel as though it provides an excellent, albeit lengthy summary.Guys

Well they seem to be a greater shop, currently working on my 61 Mercedes 220sb…. Guy’s definitely are putting magic together here and are more than capable of any project that comes through the door… Bill and Ken provide excellent customer service.

I was amazed at the finished product. A 1970 Mustang Sportsroof from a shell. The number one complement I receive is on the paint job of my car. The quality of the work was outstanding. But great work takes time. More than I ever expected but the quality shone through. My car has won numerous awards including the GVMA Car of the Year.

Not surprised they don’t remember me. They don’t remember what they even quote you. If you go here you’ll need to watch that they install what they quote, the real bill will be double for the parts (of course labor can be more once you get into it and discover things, but they under price parts just to get your business then jack up the price later) and you’ll need to take it somewhere else to get everything they did, redone - there’s a reason there isn’t much of a wait for them to work on your car. It’s worth the wait to get someone else. Lol just looked at all the positive reviews on here. Funny how many of the positive ones it’s their first ever review, makes you wonder if their reviewing themselves...

These guys really produce amazing cars. Like a real life hot wheels factory. Definitely bringing my next car to Ken.

Totally happy with job done. I bought a canopy for my truck and it wasn't the right color. ( canopy grey , truck black) I was in a pinch for time as I needed to head outa town. The owner ken was awsome he got me into the shop right away and the job was done ahead of my schedule, professional, courteous and quick, the finished product was outstanding. I will be back for future jobs.

I've done my best to hold back this review, being patient and understanding for a year, but there's just nothing for it.The owner, Ken, has promised to return my calls, start work, give a quote for work, among many other things, non of which have materialized. I've left dozens of messages and emails over the course of this past year, and have been consistently ignored and put off. Sometimes there are reasons given (if I am lucky enough to have somebody pick the phone up or return an email), but usually I am just completely ignored. Here are some examples:Hi Sean

I had called this guy Ken over and over again and he never picks up the phone. I had sent him pics of my car and he never got back to me. I guess my project was too small for him to make any kind of profit.

Fantastic shop, very welcoming staff. Techs are wildly talented and also very good at explaining what they did. I took my 62 Pontiac in and they got it running just as it should, definitely would recommend to any hot rodder or classic enthusiast.