RBC Royal Bank

Worst customer service on June 15,2023. Folks seem so entitled and pretend as if they are doing a favor. After this, I would never bank with RBC. Not sure why such attitude!!

Amazing customer service and very helpful staff! I created two accounts as a new customer and was in and out in less than 45 minutes. Antonio did a great job explaining everything to me! I felt at home here and I would really recommend going here for your banking needs.

Absolutely horrible customer service. The website and customer service reps on the phone tell you one thing then branch staff refuse to help you because they say you haven’t brought the right documents. I was told by the customer service rep my documents would suffice then I get there and I need another one. On top of that I set up an account online and went to get it activated and none of the info I put in online shows up on their system so my account never actually opened. This is ridiculous. There is clearly a disconnect when it comes to online and in person processing. Please review your system. You’re a bank that shouldn’t be happening.

Came in to deal with an estate matter regarding a deceased family member. I didn't know RBC hired individuals that lack Interpersonal skills & regard for sensitive matters. What would have been an easy 30 mins in assisting us with a very simple and non compliance task ended up taking 1 hour+. As someone who has a finance background, this was just mind boggling and disappointing.The individual who was assisting us, used a tone that was degrading and authoritative. 0 listening skills, 100% argumentative. Later he realized his error in judgement, and apologized to perhaps save me from posting this review...however despite that it will never be appropriate to treat clients in any manner such as he did. Will be moving branches even if it is inconvenient for me.

This is the worst branch I have ever used. Nobody there is helpful. I asked about renewing my mortgage; nobody ever got back to me. I deposited two large bank drafts, and they put a hold on the money for 5 days, which they call 4 days. Since when do we need holds on bank drafts. Banks used to call the other financial institutions to confirm the draft, but not at this branch. Once my situation changes, I look forward to never dealing with this bank again.

Generally the front end employees are very helpful and friendly. However in this particular review the branch manager, Charmaine provided zero service, and had the audacity to lie and say that she never received any calls to process my currency exchange. Although I gave ample amount of time for the requested currency to arrive at the branch, according to her this conversation never happened and therefore was request was never processed. She also did not offer any help or any apology for her mistakes.As a person who has worked in customer service, and has been a loyal customer to RBC for over a decade, this is a HUGE disappointment. I have never had any issues with RBC as their client service has always been exceptional...except for Charmaine's assistance""

My daughter and son-in-law had an incredibly unsettling experience at this branch. The staff humiliated them in front of other patrons, would not explain themselves and their actions and asked them to remove themselves from the branch and to not return. They had simply opened an account online and went in to authenticate. They saw a teller who asked them to wait, a financial advisor then confronted them and told them to leave the bank (didn't bring them into an office) and said they would not be authenticating anything. When asked why, the financial analyst said it was 'highly confidential'. She instructed them to call the head office. The head office told them to go to the bank - they weren't 'allowed' to tell them anything. The branch called to cancel the appt they had made with the manager for the next day at 4:00 and were told not to come into the branch. The BIG secret confidential issue that took 2 days to find out, was an ADDRESS QUESTION. That was it - the 'highly' confidential issue. This was the cause of humiliation and worry for my daughter, 8 1/2 months pregnant and her husband. This branch needs some serious customer service training.

Horrible customer service, wanted to open an account, the guy I spoke with was doing nothing, but said they are under staffed and could'nt help me...It's why I hate banks..

Worst branch I've probably ever been too. Based on the customer service of both tellers and personal banking advisors I would strongly recommend to never go to this branch. They do not care about your time or helping you, they are the perfect example of lazy with terrible customer service.