Hertz Car Rental - Winnipeg International Airport

Terrible experience! I booked 8 seater SUV online a week and a half before my trip and confirmed twice with the representatives within that week and a half just to ensure my reservation is confirmed and i will get requested SUV. Night before my trip i called for a different reason at which time i was told that no 8 seater SUV is available and instead i was forced to take a 7 seater minivan. As we were already 7 people for the trip it was really conjusted and we were exhausted at the end of our long road trip. A customer service representative named Brittany was really helpful and apologetic about the situation. She also indicated that she has already let her manager know and they will get in touch me however, no response from the manager.

I rented car from hertz today May 8th at 9:32 and I was helped by front desk person- Ashif, who was extremely rude, he said I did not know my last name, he rolled his eyes, and closed his eyes with the frustration and anger 3 times.Hope employee gets better training on how to deal with the customers.

Good service provided by a gentleman Karan and an another guy who was wearing turban and name starting with J. Good advice and okayish rates and I was given a pickup truck as a manager’s special vehicle for a decent price. All in all fluent communication and good customer service

This location is not recommended, went on a music tour and rented from this place (June 22/2023. After returning the vehicle they took 5 days to return the deposit when they said it would take from 24 to 48 hours. To my surprise they claim the car I had returned had a crack on the windshield and went a charged me $1,099 CAD. There was no crack in the windshield as they said, pretty dissapointing. We have requested pictures to see where the freaking crack is but they haven’t sent anything up until this day, but for charging you they won’t hesitate

Do not go here! They charged my Ukrainian friends a few days later a second time for days that they did not use the vehicle at all. They had to change their accounts and everything. Now their bank is investigating why the charge was made and where the money went. It seems from the lower star reviews this company is trash and the people are awful scam artists. Immigrants beware of this company.

Worst service ever.Due to an accident, I called Emergency road service but could not get through for nearly two hours.In addition, I had Zero Deductible insurance, but I was charged a towing fee even though I requested a towing service at Emergency road service. It was close to $650.After that, I contacted customer service to confirm the charge, but they weren't willing to listen to me at all, and even when I contacted them, there was no response.I have rented a car in many countries around the world, but this is the first time I have received such a terrible response.

We had an accident, get insurance, we were in and out of Hertz so quickly, with a new vehicle, we didn’t miss a thing during our trip.

Long line and an unfriendly agent. No Presidents circle, and they weren’t using the gold members line. The only reason I rent Hertz is because of my status with them, and they weren’t respecting that so I left for a friendlier green counter with no line.

Absolutely wonderful experience renting at the YWG airport location. Booked a premium car, expected a Chrysler 300, but got into a fully loaded 2019 Volvo S60 T6 R-Design with 7000km. (Because of this rental, makes me want to buy one too!) Paperwork at the counter took 5 minutes max. Staff were all friendly and polite. Overall, a great 5-star worthy experience!!

I had rented a car, but my license expired during the term of the rental so they were not able to give me the car. The staff at Hertz YWG were professional, empathetic and very helpful as they gave me advice on how to solve the problem. Even the support person at Hertz gave me a refund on the rental despite the fact that it was my mistake. This is the best kind of customer service experience to have and it is very rare. Thanks to the staff at Hertz YWG and the company in general for offering me the refund.