Airline

Japan Airlines customer service is one of the worst I have ever experienced. I made a minor typo in the names for the airline booking and spent a week emailing back and forth with their help desk and 2 hours waiting on the phone for their call centre to try to get it fixed. They also said they must charge me $100 to fix a typo. Be careful with your bookings because JAL will make it a very tedious process to get it fixed.

A great experience with them. They helped me out in a bunch of different ways while I travel with lots of cargo. Fantastic & super friendly!

I took a flight from Calgary just to see the oil sands and I wasn't disappointed! Very good friendly service, price is reasonable at about $300 for an hour flight. The flight itself was exhilarating, very safe but giving you sensations you'd never feel on a larger airplane, and the awesome views of the oil sands help put things in perspective. I would suggest visiting the oil sands discovery centre first so you have some idea of what you're looking at, as pilots are not tour guides and will not give you a ton of technical info on the oil sands. Highly recommended!

Once WestJet lost our baby swing that was a gift from auntie and damaged baby seat from Nuna. No empathy or refund from them.This time we were deceived by hotel name Hyatt Ziva - but it was Hyatt Ziva Riviera. They refused to change hotel for us even they had available packages on the website.Name and shame.

My first time with them. Booked online, and received a confirmation e-mail. The Car was very clean and driver being very kind and respectful, Very happy with the service.

It was an awesome experience. The guys at the check in and the pilot were just so nice. Everything felt just very professional. From the beginning where I booked my flight, until I landed again. All the tourism awards they gained are totally deserved.Beautiful views guaranteed.

Good airline to fly with up north

They are never on time. There planes are old and always break down.

There are people over your counter who don't know that your passengers are customers. They literally scream at some passengers and I have seen that happen.Actually there are some kind ones too. But I'd still choose a zero star.

Took premium class round trip Winnipeg - Toronto. I am disabled and was helped all the time. Staff were kind and food was great. Airlines get a bad reputation at the smallest thing but honestly, I was happy! They are so patient with people that seems stressed all the time!