Maximum Mobility TELUS Dealer

Rude staff that seems in a hurry to get you out. Went on Monday evening, won’t go back. She laughed when my daughter was surprised that the case was 40$ and said she didn’t know how expensive cases were and the girl said “do you know how much the one you wanted is?!” Got one because she started ringing it in before we were even done deciding!

I tried doing the bring back deal and my phone had a few scratches and told me to fix the screen so i went to the telus in west edmonton mall and they took one look at it and said yeah we can take it back

This store really is great. They have excellent hours of availability and fantastic customer service. The staff there are very knowledgeable and helpful.I had a charger that was falling apart after a month of use and my regular store I go to (Starview Communications) refused to replace it.I took it to Maximum Mobility and they replaced it on the spot with no questions asked!I'll definitely be back in the future and I'd recommend there services to all my friends/family/people reading this review. You won't be let down.

Bailey was a Superstar! She went well above and beyond to help me on June 15.I will definitely come back when I need a new phone.

Went in to exchange a phone I purchased for my teenage daughter because the phone doesn't work properly, freezes all the time, it's an unrealiable device. There is a mark on the side (its been in the case since day one unsure how unless it came that way, my daughter took it out of the box and put it in the case) they wouldn't exchange. I reset the device right in the store before I was told they wouldn't do the exchange. I was told they wouldn't allow me to transfer the stuff from the phone after the new phone was given. I pay for them to do it though... Of course I was a bit frustrated and that I'll apologize for but I purchased a new phone and its garbage. My options were to buy it out right... Or warranty... For the same garbage. No thanks. Telus would have rectified the issue if I purchased it online... As a dealer purchase telus doesn't own the phone. Don't buy from dealers!

Was in there to look for a case. The girl started ringing it in while I was still deciding and insisted I wanted a glass protector and not the one I actually wanted. It’s too small for the screen and I hate it but felt like I couldn’t say no. Terrible service. She acted like I was stupid for wanting anything other than glass.

*Edited upon business owners comments*I lost my phone at work and needed a replacement on short notice. They were able to give me a loaner for a deposit fee which was fully returned and when I wasn't able to find the lost phone, they were able to sell me what I was looking for. From a pure transaction perspective they were great.Ultimately I was given a loaner phone for $210 which was refunded upon return. I was charged $36.75 for the SIM card activation which I was never charged for on prior phone purchases from Koodo, Shaw or Telus.I purchased a Pixel 6 from them which retails for $779 + tax from Best Buy and directly from Google for $779 + tax. The final cost for my phone purchase for me was $900 + GST + $50 for their in store fee resulting in around $997 for the phone. The business owner reached out to me pointing out the Google price wasn't comparable but it was from multiple local businesses.My personal opinion would be to avoid this business in the future. The service was decent and they didn't try to up sell me on things I didn't need but the also charged me around $150 more on MRSP which I was forced to pay due to immediate need. You are better serviced by contacting TELUS online and going through their online process unless you simply can't wait. If you are simply purchasing a new phone out of contract, you have lots of viable and much cheaper options.

So I went in to Maximum Mobility today; to get a new phone as I had been off contract for a couple of years and I had finally broken my old phone enough to need a new one.They had a good selection of phones and cases, and when I walked in the door, I was immediately greeted by a cheerful sales representative. I knew what phone I wanted more or less so he didn't really have to sell me on a phone or anything like that, but Telus has made a number of changes to the way their phone contracts work since the last time I signed a phone contract. Colby was very thorough at explaining all the changes, how the new phone financing worked, and all the available options to me.So we started to set up my new phone, and we found that it was a brick. DOA if you will. So Colby set about finding out what my options were and in the end, he drove to Maximum Mobility's other location and picked up a working version of the phone.He went above and beyond my expectations for service, and I would like to heartily thank him for that.I will be back for all my cellphone needs.

Good place to go to get a new phone, I was very impressed with the staff member that went out of her way to help us today, she took the time were most would not have. I have always liked this Telus store. Just wanted to say thank you for going over and above it was very much appreciated.

Easy to locate and well organized. Staff ready and willing to help.